Junior Support Analyst

Leo Technology Limited; City Of London; Remote; GBP 28,000 - 33,000; Full time

Job summary

A leading technology firm in the UK is seeking a Junior Support Analyst for a 12-month fixed-term contract. Join the Customer Care team to assist internal teams and external customers with tech issues and platform navigation. The ideal candidate should have customer support experience and problem-solving skills. This role offers a competitive salary, remote work setup, and a 10% discretionary bonus.

Benefits

10% discretionary bonus

Remote working policy

Qualifications

• Demonstrable experience in a customer support role is preferred.
• Ability to work collaboratively in a team.
• Proficiency in managing support tickets effectively.

Responsibilities

• Help internal employees with new equipment or IT issues.
• Assist external customers in navigating the platform.
• Troubleshoot issues by examining logs for transactions.

Skills

Customer support experience

Problem-solving

Knowledge of Google Cloud

Familiarity with Zendesk

Tools

Zendesk

Google Cloud

Job description

The Job

• Job Title : Junior Support Analyst (12 month FTC)
• Industry : Enterprise SaaS (Retail)
• Working Set-Up : Remote first - Please note : This is 12 month Fixed Term Contract running January 2026 - February 2027
• Salary - £28,000 p / a + 10% discretionary bonus
• Interview process : 2 stages (virtual)

The Role

Leo Technology have partnered with a long standing client to help them make a critical hire for their tech sales team!

This multi-national company are the market leaders in retail loyalty solutions. With an enterprise client base including Sainsburys, Tesco, Walmart, Woolworths, and Asda, they're looking for a Junior Support Analyst to join their Customer Care team and help manage requests that come in from customers both internally and externally.

This is an exciting and varied role where each day is different. Your responsibilities will include :

• Helping internal employees with new equipment or IT issues
• Helping external customers navigate the platform
• Digging into Google Cloud and other 3rd party systems
• Examining logs for transactions to troubleshoot issues
• Managing support tickets via Zendesk

This role will be a fixed term contract for 1 year to cover maternity leave and comes with a 10% discretionary retention bonus payable at th...