Junior Service Manager 218171

NHS Ayrshire & Arran; Glasgow; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A national health service provider in Scotland is seeking a Junior Service Manager within the Cloud Engineering & Digital Operations team. The role involves managing national GP IT systems, ensuring service levels, and supporting clinical governance. Candidates should possess strong organisational and inter-personal skills, and be able to navigate conflicting priorities. Hybrid working is offered from key locations in Edinburgh or Glasgow.

Benefits

Pension scheme

Occupational health services

Learning resource centres

Discounted leisure benefits

Qualifications

• Ability to work with health professionals in NSS, NHS boards and Local Authorities.
• Experience in service management, change and release cycles.
• Capacity to manage conflicting demands and differing priorities.

Responsibilities

• Provide service management for national GP IT systems.
• Facilitate clinical-based governance and manage incident management.
• Ensure service level agreements are met with suppliers.

Skills

Excellent inter-personal skills

Organisational skills

Attention to detail

Negotiation skills

Job description

Overview

1x 18-month fixed-term Contract. The 18-month post is a Fixed Term / Secondment position, as per the Fixed Term Contracts Policy - Where individuals with continuous service within the NHS apply for fixed-term contract roles, NSS reserves the right to refuse any such appointment.

About The Organisation

National Services Scotland (NSS) is a national NHS Board operating at the heart of NHSScotland, providing support and advice at strategic and operational levels. NSS supports customers to deliver their services more efficiently and effectively and offers shared services on a national scale using best-in-class systems and standards. Our priority is to improve the health and well-being of the people of Scotland by working in partnership with colleagues across Health and Social Care to deliver fit-for-purpose solutions and systems, delivering high-quality services that help stakeholders free up resources for essential services.

The Post

The Digital & Security (DaS) SBU supports the NHS Scotland national eHealth agenda through the effective delivery of digital products and specialist services that enable clinical process and efficiency improvements across Scotland. This includes the delivery of digital services, systems, data and contracts enabling cross-Board/boundary integration, workflow, information sharing, cost efficiency realisation and collaboration.

To meet increasing demand from Health Boards and the Scottish Government, NSS Digital and Security (DaS) Business Unit is seeking to recruit a Junior Service Manager within the Cloud Engineering & Digital Operations (CE&DO) team. The role provides Service Management for national GP IT systems used by NHS Scotland, including facilitating clinical-based governance, managing change and release cycles, incident and problem management, and assuring the agreed level of service from suppliers while managing support capacity and costs.

The Candidate

You will have excellent inter-personal skills and be able to work with health professionals in NSS, NHS boards and Local Authorities. You will demonstrate excellent organisational skills with a high degree of accuracy and attention to detail. The ability to maintain strict confidentiality is essential. You should be able to manage conflicting demands and differing priorities, and negotiate with and influence both customers and suppliers to agree timescales and deadlines.

Location and Working Pattern

• Gyle Square, Edinburgh or Delta House, Glasgow
• Currently hybrid working
• Monday to Friday, 37 hours per week

It is a condition of this employment that you must live and remain a resident within the UK for the post in which you will be employed with NSS.

Benefits

Our benefits package includes pension scheme, comprehensive range of work life balance policies, occupational health services, learning resource centres and discounted leisure, financial and shopping benefits. HR Benefits Brochure.

Inclusion

NSS is a national board and, as an anchor institution, aims to be a diverse and inclusive organisation where everyone feels welcome. We recognise that flexible working creates an inclusive workplace where employees can thrive and balance personal and professional responsibilities, supported through Once for Scotland flexible working policies. NSS has a long-term commitment to staff health and well-being and offers many learning and development opportunities to support and improve our approaches to diversity, inclusion and mental health in the workplace. There are equality staff networks open to all staff. We are an equal opportunities employer and guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies. As an accredited Disability Confident Leader, NSS aims to offer a fully accessible and inclusive recruitment service. If you require reasonable adjustments, please contact the Recruitment Team at [e-mail].

Further Information

For an informal discussion on the post, please contact Ian Cordner at [e-mail].

Closing date for completed applications is 02 October 2025. Further information on NSS is available at: https://www.nss.nhs.scot/.

Please note that the majority of correspondence is sent by e-mail only, so please check your e-mail regularly (including junk folders).

NHS National Services Scotland is an equal opportunities employer and, as a committed participant in the Disability Confident scheme, guarantees to interview all disabled applicants who meet the minimum criteria for our vacancies.