Junior Desktop Support Engineer

prosource.it; Aberdeen City; On-site; GBP 60,000 - 80,000; Full time

Job summary

A technology services provider is seeking a Junior Desktop Support Engineer in Aberdeen. This role involves providing first-line IT support, logging support requests, and setting up equipment. Ideal candidates will have a basic understanding of IT and a willingness to learn. The company offers full training, a competitive salary with benefits including a Pension Scheme, Medical Insurance, and support for self-study. An inclusive recruitment process and background checks are integral to the hiring process.

Benefits

Company Pension Scheme

Private Medical & Dental Insurance

Cycle to Work Scheme

Incentive bonus for passing certifications

Qualifications

• No professional IT experience required, but relevant part-time or volunteer work is welcome.
• Willingness to learn and grow technical skills is essential.

Responsibilities

• Provide first-line support for basic IT issues.
• Logging and resolving IT support requests.
• Setting up laptops and assisting with user account administration.

Skills

Basic understanding of Windows operating systems

Interest in networks and IT infrastructure

Good communication skills

Strong problem-solving ability

Education

HNC in Computing or similar IT qualification

Microsoft fundamentals certifications

Job description

2719 – Junior Desktop Support Engineer

Overview

We are currently seeking a Junior Desktop Support Engineer to work onsite in Aberdeen. This is an excellent opportunity for someone who has studied IT (college, university, or training course) and is now looking to kick-start their career in a hands‑on IT support role.

As a Junior IT Support Technician, you will help the team by:

• Providing friendly, helpful first‑line support to staff with basic IT issues.
• Learning how to assist with second‑line support as your skills grow.
• Helping to keep IT equipment, systems, and accounts running smoothly.
• Supporting the team with day‑to‑day IT tasks and ongoing improvements.

What you’ll do

You don’t need to have done all of this before — full training and support will be provided — but you’ll get involved with:

• Logging and resolving basic IT support requests via the ticketing system.
• Setting up laptops, desktops, and peripherals for new and existing staff.
• Assisting with user account administration and password resets.
• Helping with office moves, equipment deployment, and basic hardware tasks.
• Supporting audio‑visual and meeting room technology.
• Updating simple technical documentation and user guides.
• Supporting the IT team with equipment checks, inventory, and supplier liaison.

What to bring

Key skills and attributes

• A basic understanding of Windows operating systems and IT fundamentals.
• An interest in networks, cloud services, or IT infrastructure (training provided).
• Good communication skills and a positive, helpful attitude.
• A willingness to learn, take instruction, and grow your technical skills.
• Strong problem‑solving ability and attention to detail.

Education & Certifications

• HNC in Computing, Level 6 Advanced Computing, or similar IT qualification.
• Any Microsoft fundamentals certifications (e.g. AZ‑900, SC‑900) are a bonus, but not essential.

Experience

• No professional IT experience required.
• Any part‑time work, voluntary work, college projects, or personal IT interests are welcome.

What You’ll Get in Return

For employees, we’re committed to recognising and rewarding hard work. Our competitive salary and benefits package includes; Company Pension Scheme, Private Medical & Dental Insurance, Group Income Protection, Group Life Assurance, Cycle to Work and Electric Car Salary Sacrifice Scheme. We also invest in your development. If you choose to self‑study in your own time, we’ll fund your study materials and exam fees — and once you pass, you’ll receive an incentive bonus.

How to Apply

We’re committed to creating an inclusive and accessible recruitment process. If you have any access needs or require adjustments at any stage of the application or assessment process, please let us know — we’re happy to support you.

Please note: All offers of employment will be subject to background checks and confirmation of the right to work in the UK.

📍 Location: Aberdeen

🔁Contract Type: Permanent

📅 Apply now to be part of a team that values initiative, collaboration, and continuous improvement; [e-mail]

About us

prosource.it is a professional services provider in technology. Established as a traditional provider of managed IT services, prosource.it has evolved with industry and the rapid pace of change within the technology sector. We recognise the importance of people and business process in the successful adoption of technology and change. Our readiness to embrace and apply change comes from our people and we offer a variety of business services across the lifespan of successful technological deployment and adoption. We are a people centred business with a global workforce of 500 plus staff and contractors.

Our values are central to what we do and how we do it. We feel they are simple and easy to relate to and we are always looking to welcome new people to the team who share our vision and values. We pride ourselves on being easy to deal with, agile and accepting of change across a wide range of challenging and rewarding roles. We are a team of ‘can do’ and ‘how can I help’ individuals committed to teamwork, partnership, service excellence and delivery.

🌐 www.prosource.it