Junior CRM Operations Specialist (Braze)

Chip; Greater London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading fintech firm in Greater London is looking for a Junior CRM Operations Executive to join their Engagement team. This role focuses on the technical setup and management of customer communications using Braze. You will support the team in building, testing, and deploying messages while ensuring compliance. The ideal candidate has experience with CRM platforms, a keen interest in technical problem-solving, and a strong attention to detail. Competitive salary and significant benefits are offered.

Benefits

Salary £35,000 - £45,000

Performance-related bonus up to 10%

Workplace pension scheme

Private medical insurance

Flexible working arrangements

28 days holiday plus bank holidays

Annual training budget

Qualifications

• Some experience using a CRM or marketing automation platform (Braze experience a strong plus).
• Interest in CRM operations, customer communications, and technical problem-solving.
• Keen to grow into a Braze-certified expert.

Responsibilities

• Assist in building and deploying non-marketing communications in Braze.
• Support the set-up and QA of live automations.
• Monitor deliverability and flag issues to the team.

Skills

Experience with CRM platforms

Technical problem-solving

Attention to detail

Collaborative mindset

Tools

Braze

SQL

Job description

A leading fintech firm in Greater London is looking for a Junior CRM Operations Executive to join their Engagement team. This role focuses on the technical setup and management of customer communications using Braze. You will support the team in building, testing, and deploying messages while ensuring compliance. The ideal candidate has experience with CRM platforms, a keen interest in technical problem-solving, and a strong attention to detail. Competitive salary and significant benefits are offered.