Junior Applications Engineer

SF Recruitment (Leicester); Norwich; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading recruitment agency seeks a motivated Junior Applications Engineer to develop and improve laser cutting applications. The role involves providing customer support, diagnosing issues, and making site visits to repair and maintain laser machines. Candidates should have a degree in electrical or electromechanical engineering and up to 2 years of experience. This position offers a salary range of £30,000 - £35,000 in Norwich, UK.

Qualifications

• Up to 2 years' experience in a relevant engineering role.
• Ability to develop and improve technical applications.
• Strong communication skills for customer interactions.

Responsibilities

• Develop and improve laser cutting applications.
• Provide phone-based support to diagnose customer issues.
• Travel to customer sites for on-site repairs and maintenance.
• Commission new machines including setup and acceptance testing.
• Document differences between legacy and new-generation laser systems.

Skills

Electrical engineering

Electromechanical engineering

Problem-solving

Customer support

Education

Degree in electrical/electromechanical engineering

Job description

Junior Applications Engineer

£30,000 - £35,000 – Sandiacre

Role Overview

We are seeking a motivated engineer with an electrical / electromechanical engineering degree and up to 2 years’ experience to join our team as a Laser Service & Applications Engineer. In this role you will split your time between:

• Developing and improving laser cutting applications
• Answering customer service calls and diagnosing problems remotely
• Working in our factory to commission new laser machines and support production and process development
• Gaining deep product knowledge across legacy and modern laser systems and helping advance our product line
• Visiting customer sites a few times a month to repair, maintain and commission laser machines

Key Responsibilities

• Develop and improve laser cutting applications
• Provide phone-based customer support: receive service calls, diagnose issues, guide customers, and determine when field visit is required
• Travel to customer sites as needed to conduct on-site repairs, maintenance, upgrades, and commissioning of laser equipment
• Commission new machines in the factory: setup, calibration, acceptance testing, handover to production
• Learn and document differences between legacy laser systems and new-generation machines, their physical design, control systems, etc.