IT Technician

Click Digital; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A reputable digital services provider is recruiting for an IT Technician at their head office in Hatfield. The role involves configuration software builds and repairs on various devices. The ideal candidate will have experience in problem solving, fault finding, and laptop/desktop repairs. Flexibility on shifts is required, and safety boots must be worn.

Qualifications

• Experience in Configuration Software builds, problem solving and fault finding.
• Familiarity with software and hardware components of tablets, desktops and laptops.
• Ability to follow procedures and perform repetitive tasks.

Responsibilities

• Carry out Configuration Software builds and repairs on customer devices.
• Complete tasks on ITSM, SAP and ServiceNow environment.
• Prepare reports and monitor queues.

Skills

Configuration Software builds

Problem solving

Fault finding

Laptop and Desktop repairs

Attention to detail

Tools

ITSM

SAP

ServiceNow

Job description

Overview

We are recruiting for an IT Technician based at our client's head office in Hatfield.

IT Grade technician required on shifts between the hours 07:00 - 19:00, (7.5hrs shift) flexibility on hours may be requested.

Responsibilities

• Based in the Operations Centre at our client in Hatfield Workshop environment. We are seeking a competent IT engineer who is self-sufficient, technically minded, has a strong attention to detail and is happy to perform repetitive tasks to carry out Configuration Software builds and repairs on various customer devices.
• Work includes Software builds, Software updates, Repairs, preparing kit to be shipped to various customers.
• Completing tasks on ITSM, SAP and ServiceNow environment, preparing reports, monitoring queues, answering queries, liaising with management/service management teams.
• The right candidate will have experience in Configuration Software builds, problem solving and fault finding, Laptop and Desktop repairs, be familiar with software and hardware components of tablets, desktops and laptops.
• Logging issues and closing down calls on ITSM.
• Safety boots are required.

Qualifications/Requirements

• Experience in Configuration Software builds, problem solving and fault finding.
• Laptop and Desktop repairs; familiarity with software and hardware components of tablets, desktops and laptops.
• Ability to follow procedures and perform repetitive tasks; self-sufficient and technically minded with strong attention to detail.
• Willingness to work shifts between 07:00 and 19:00; flexibility on hours may be requested.
• Based in Hatfield; workshop environment in the Operations Centre.
• Safety boots are required.