IT Support Technician Apprentice

Peta Ltd; Southampton; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading technology manufacturer in Southampton is seeking an IT Support Technician Apprentice to provide hands-on support and technical assistance. In this role, you will monitor IT requests, troubleshoot hardware and software issues, and ensure new users are set up properly. Essential skills include GCSEs in maths and English, strong communication, and problem-solving abilities. This apprenticeship offers excellent career prospects and company benefits such as 25 days annual leave and a pension scheme.

Benefits

25 days annual leave

Pension

Responsibilities

• Monitor and respond quickly and effectively to requests received through the IT ServiceDesk.
• Troubleshoot and resolve all problems encountered with hardware and software.
• Escalate requests to the appropriate party, as needed.
• Replace or repair defective equipment or components.
• Provide on-site desktop/laptop support including new hardware setup, imaging, and deployment.
• Provide minor telecom system support including mobile devices, voicemail, and user programming.
• Help maintain inventory of all equipment, software, and software licenses.
• Ensure new starters have the right computer system, workplace setup and access needed to do their work.
• Conduct IT training for new users.
• Aid the leaver process, specifically ensuring company equipment is identified and returned.

Skills

GCSEs in maths and English

Communication skills

Multitasking

Problem solving

Motivated

Organised

Attention to detail

Dynamic

Teamwork

Education

GCSEs in maths and English with at least a grade C/4

Job description

About The Role

Join TRUMPF Laser UK Limited at a time of rapid innovation and growth. This hands‑on role supports the rollout of key new products, providing 1st and 2nd line service desk support, resolving technical issues, and maintaining systems under guidance from senior team members.

Training to be provided

Level 3 IT Support Technician Apprenticeship Standard. You will complete a 22‑month apprenticeship which includes 25 days at the PETA training centre in Cosham. You will be supported every 6‑8 weeks with visits from your PETA Learning & Development Coach.

About the role

The IT Support Technician Apprentice will be responsible for the following duties:

• Monitor and respond quickly and effectively to requests received through the IT ServiceDesk
• Troubleshoot and resolve all problems encountered with hardware and software
• Escalate requests to the appropriate party, as needed
• Replace or repair defective equipment or components
• Provide on‑site desktop/laptop support including new hardware setup, imaging, and deployment
• Provide minor telecom system support including mobile devices, voicemail, and user programming
• Help maintain inventory of all equipment, software, and software licenses
• Ensure new starters have the right computer system, workplace setup and access needed to do their work
• Conduct IT training for new users, explain process for getting support, basic computer functions, how to find information, etc.
• Aid the leaver process, specifically ensuring company equipment is identified and returned

What are the career prospects at Trumpf Laser UK ltd?

There will be progression routes available for the IT Support Technician Apprentice upon completion of the apprenticeship.

Essential Skills

It is essential that the IT Support Technician Apprentice has the following skills and personal qualities:

• GCSEs in maths and English with at least a grade C/4
• Communication skills
• Multitasking
• Problem solving
• Motivated
• Organised
• Attention to detail
• Dynamic
• Teamwork

About Us

TRUMPF Laser UK Limited is a leading designer and manufacturer of fibre lasers for use in cutting, welding and marking applications in a wide range of industries. We sell our products globally and have our major business operations, including Research and Development, Manufacturing, Service and Product Marketing located in both Rugby and Southampton, UK.

Company Benefits

• 25 days annual leave
• Pension

Don’t miss out on this excellent opportunity; apply for the IT Support Apprentice role today!