IT Support Technician

British Cycling; Manchester; On-site; GBP 32,000; Full time

Job summary

A prominent cycling organization is seeking an IT Support Technician to provide technical support, manage their Office 365 environment, and ensure high levels of customer service. Candidates should have proven experience in IT support and excellent communication skills. The role offers a competitive salary and generous vacation time, with applications closing on 30th November 2025.

Benefits

Competitive Salary

Cycle to Work Scheme

Generous Holidays (25 days + bank holidays)

Holiday purchase scheme

Life Assurance

Pension

Qualifications

• Proven experience as an IT Technician or similar role.
• Ability to explain technical issues to non-technical users.
• Excellent communication skills (written and verbal).
• Ability to prioritize tasks and show initiative.
• Knowledge of IT systems and information security.

Responsibilities

• Provide 1st and 2nd line support to end-users.
• Manage and administer the company’s Office 365 environment.
• Ensure high levels of customer service and support.
• Support the IT side of the starter/leaver/change process.
• Monitor and support the managed service desk.

Skills

Communication skills

Diagnostic skills

Problem-solving skills

Attention to detail

Initiative

Education

Microsoft Certified Professional qualifications

Tools

Windows 11

Office 365

Microsoft Azure Entra

Microsoft Defender suite

SharePoint

Microsoft Endpoint Manager admin centre

Job description

Overview

Role Title: IT Support Technician

Salary: Up to £32,000 per annum (Dependent on Skills and Experience)

Contract: Fixed-Term until 31st December 2027

Location: Manchester

Start Date: TBC

About British Cycling

In 2027 the UK will host the Grand Depart of both the Tour De France and the Tour De France Femme, Avec Zwift. This will be the first time in history that both races have departed from the same country, outside of France. A landmark social impact programme will also be delivered across the UK, tackling inactivity, improving mental wellbeing, boosting economic growth and supporting communities to thrive.

A Special Purpose Vehicle (SPV) - Grand Depart GB 2027 - will maintain oversight of the delivery of the events and will manage public funding on behalf of DCMS, Scottish Government, Welsh Government and UK Sport.

The SPV is a Joint Venture between UKEL (a new sports events company) and British Cycling.

British Cycling will deliver the operational and business function, social impact and volunteer programmes along with all consumer facing functions, on behalf of partners.

We are now recruiting for an IT Support Technician.

Responsibilities

• Provide 1st and 2nd line support to end-users, both on-site and remotely, escalating issues as required
• Manage and administer the company’s Office 365 environment
• Deliver guidance, basic training, and advice regarding company IT systems
• Ensure high levels of customer service and support for all users
• Support the IT side of the starter/leaver/change process and coordinate with the outsourced service desk
• Monitor the centralised shared IT inbox and action or escalate as appropriate
• Monitor and support the managed service desk with system alerts, escalating as needed
• Supporting staff with IT issues and enquiries, escalating outsourced service desk as appropriate
• Support in the delivery of IT projects across all areas of the business

Qualifications

• Proven experience as an IT Technician or similar role
• Excellent communication skills (written and verbal), including the ability to explain technical issues to non-technical users
• Excellent diagnostic and problem-solving skills
• Ability to prioritise tasks and show initiative
• Good attention to detail
• Knowledge of Windows 11, Office 365, Microsoft Azure Entra, information security, Microsoft Defender suite, SharePoint, and Microsoft Endpoint Manager admin centre (desirable: Windows Server, Meraki Networking, MacOS, basic 3rd line support)
• Relevant Microsoft Certified Professional qualifications (desirable)

Perks

• Competitive Salary
• Cycle to Work Scheme
• Generous Holidays (25 days + bank holidays)
• Holiday purchase scheme
• Life Assurance
• Pension

How To Apply

Send us your CV and a short cover letter outlining your interest in the role and why you feel you meet the criteria via the apply button below.

Applications close: 30th November 2025