IT Support Technician

Land Law LLP; Altrincham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A law firm located in Altrincham is seeking an IT Support Technician to join their team. This role involves troubleshooting IT issues, diagnosing hardware/software faults, and maintaining IT systems. Candidates should have a minimum Level 3 qualification, excellent communication skills, and at least one year of experience in IT support. Desirable skills include experience with Microsoft Azure and proficiency in MS Office 365. The position offers a collaborative environment focused on quality and integrity.

Qualifications

• Minimum of Level 3 qualification required.
• At least 1 year of experience in an IT support role.
• Strong written and verbal communication skills.

Responsibilities

• Troubleshoot daily IT issues raised by the team.
• Diagnose and resolve computer hardware and software faults.
• Update and upgrade computer systems as needed.
• Support the IT Manager in rolling out new systems.

Skills

Communication skills

Reliability

Time management

Problem-solving

Education

Level 3 qualification

Tools

Microsoft Azure

Microsoft Intune

Microsoft Entra

MS Office 365

Job description

IT SUPPORT TECHNICIAN

Land Law LLP are recruiting now for an IT SUPPORT TECHNICIAN to join the team based at our Altrincham office. We also have an office in Ilkley and there will be occasional travel to support the team there.

Supporting the IT Manager, this is a fantastic opportunity for a qualified IT Support Technician.

Responsibilities

• To troubleshoot daily IT issues raised by the Land Law team and IT Manager, responding in person or via MS Teams.
• To diagnose and resolve computer hardware and software faults.
• To update and upgrade computer systems as needed.
• To regularly review security reports and address potential threats.
• Support the IT Manager in the successful roll out of new systems and software across the firm.
• To continually look to identify and implement solutions to improve workflow efficiency.
• To set up systems and equipment for new joiners to the firm.
• To train and support the team on new technologies and best practices.
• To manage user accounts: creation, deactivation, and deletion.
• To configure and maintain printers and scanners.
• Produce clear user guides and knowledge base articles.
• Maintain accurate IT records and documentation.
• Work with the IT Manager to oversee network infrastructure, including cabling, switches, Wi-Fi, and firewalls.
• Provide support and assistance to the team on the firm's phone systems.
• Ensure compliance with health and safety and confidentiality obligations.
• Securely erase storage devices before disposal.
• Maintain the Land Law asset register through regular physical audits, accurate documentation of asset additions, disposals, and transfers.
• To support the wider Land Law team with any additional ad hoc tasks including office furniture and workplace set up.

About Land Law LLP

At Land Law LLP, we pride ourselves on a culture of quality, integrity, and collaboration. Our leadership is committed to maintaining the highest standards of professional conduct and compliance, ensuring that every team member understands their responsibilities and is supported in their role.

We foster a supportive and inclusive environment, offering access to well-being resources and encouraging ongoing personal and professional development. Teamwork, open communication, and mutual respect are at the heart of how we work, and we are dedicated to both client care and staff well-being.

Confidentiality, security, and ethical practice are fundamental to our operations, and we expect all team members to uphold these values in their daily work.

Qualifications

Successful candidates will have a minimum of a Level 3 qualification, have excellent communication skills, and will be honest, reliable and punctual.

• At least 1 year of experience in an IT support role.
• Experience with Microsoft Azure, Intune, and Entra (desirable).
• Proficient in supporting the MS Office 365 suite.
• Strong project and time management skills.
• Excellent written and verbal communication.
• Analytical and effective problem-solving abilities.
• Able to engage and support users with varying technical skills, including experienced/senior legal professionals.