IT Support Team Leader

Sharp; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading IT support company in London is seeking an experienced IT Support Team Leader to lead an on-site team. The role involves designing development strategies, managing team performance, and ensuring excellent client relationships. Candidates should have at least 2 years of team management experience and strong technical knowledge in IT support. This position offers the opportunity to develop a motivated team and deliver exceptional service to clients.

Qualifications

• Minimum experience of 2 years managing a team.
• Excellent communication skills and an empathetic approach.

Responsibilities

• Design and implement development strategies for the team.
• Standardise and deliver consistent support to clients.
• Analyse team performance for continuous improvement.
• Drive a positive and inspirational team attitude.
• Manage team activities and resource allocation.

Skills

Team management

Communication skills

Technical knowledge of IT support

Job description

Overview

IT Support Team Leader

Based on-site within London Borough of Newham

To lead the onsite team in delivering a consistently excellent and familiar service to our client, in line with the business strategy. To be a motivational leader, where decisions are based on individual, team, client and business awareness. Excellent people skills that facilitate a happy team continuously seeking development, to provide an excellent service resulting in a high level of client satisfaction.

Responsibilities

• Designing and implementing development strategies for all roles within the onsite team, to create a more knowledgeable, stronger, and more versatile team.
• Responsible for implementing strategy, delivering standardisation and consistency to all areas of the team for streamlined, valued and effective support to clients.
• Analyse, report on and take appropriate action on the performance of the team to continuously improve the service provided.
• Be a constant, visible, and approachable member of the client\'s service management team, driving a positive and inspirational attitude.
• Communicate regularly and effectively on all matters relating to the client\'s requirements, to create strong relationships with clients and colleagues.
• Management of the team and its activities, ensuring they are adequately equipped to deliver the support service.

Qualifications

• Minimum experience of 2 years managing a team
• Friendly, approachable, empathetic and sincere with excellent communication skills
• Technical knowledge and experience of IT and IT support, its processes and procedures