IT Support Supervisor - Taunton College

Bridgwater & Taunton College; Taunton; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A UK education provider seeks an IT Support Supervisor to ensure smooth IT Helpdesk operations and provide exceptional first-line support. The candidate should effectively coordinate support activities, manage ticket allocation, and contribute to efficient IT services. Knowledge of Microsoft systems is essential, and the position offers benefits like a generous pension and hybrid working opportunities.

Benefits

Generous pension scheme

Competitive holiday entitlement

Dedicated CPD days

On-site discounted gym

Free parking

Qualifications

• Experience in first line technical support.
• Ability to manage technical processes effectively.
• Strong organisational skills.

Responsibilities

• Coordinate support activities for the IT Helpdesk.
• Maintain inventory accuracy and manage support tickets.
• Log and resolve first line issues for users.

Skills

Customer service

Technical support

Microsoft Windows 10/11

Office 365

Active Directory

Job description

Overview

To provide exceptional customer service and quality first line technical support for the college's digital equipment within the IT Services department supporting complex systems across multiple sites in an exciting, large enterprise environment.

Responsibilities

• To ensure the smooth daily operation of the IT Helpdesk by coordinating support activities, maintaining a well-organised workspace, and overseeing key technical processes. This includes liaising with helpdesk staff to manage workloads, ensuring continuous helpdesk coverage, and monitoring imaging throughput.
• The post holder will maintain inventory accuracy, act as a point of escalation in the absence of the IT Operations Manager, and allocate support tickets during periods of leave.
• The role will contribute to the overall efficiency and responsiveness of IT support services and carry out any other duties reasonably required in connection with the role.
• Working as part of a service desk team as the point of contact, you will log and resolve first line issues for staff, students and other stakeholders.
• You will have knowledge of Microsoft Windows 10/11, Office 365, Active Directory/Azure Active Directory.

Benefits

• Generous pension scheme
• Competitive holiday entitlement
• Dedicated CPD days
• 2 wellbeing days
• 2-week Christmas closure
• Opportunities for hybrid working
• On-site discounted gym
• Free parking
• UCS College Group discount package, this includes top retailers, supermarkets, holidays, entertainment packages and much more!

Equality, diversity and inclusion

UCS College Group is committed to equality, diversity and inclusion and welcomes applicants from all backgrounds and communities. We are also a disability confident employer and we'll do all we can to help with your application. Please let us know if you need to request reasonable adjustments. We encourage everyone to apply who wishes to and we believe that everyone should have an equal opportunity.

Closing date and recruitment process

We reserve the right to bring forward the closing date of the adverts should we receive a sufficient level of interest!

Please note most roles advertised on AoC Jobs are posted directly by the college or employing organisation and are not being handled by the AoC Recruitment Team. If you would like to hear about interim and/or permanent roles being handled by AoC Recruitment, please send your CV to [emailprotected] and one of the team will be in touch.

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