IT Support Supervisor - Taunton College

UCS College Group; Taunton; Hybrid; GBP 27,000 - 35,000; Full time

Job summary

A leading educational institution in Taunton is seeking an IT Helpdesk Technician to provide exceptional customer service and first line technical support. The role involves coordinating support activities, maintaining inventory, and contributing to the efficiency of IT services. Knowledge of Microsoft Windows and Office 365 is essential. Opportunities for hybrid working and a robust benefits package are included.

Benefits

Generous pension scheme

Competitive holiday entitlement

Dedicated CPD days

2 wellbeing days

2-week Christmas closure

On-site discounted gym

Free parking

UCS College Group discount package

Responsibilities

• Log and resolve first line issues for staff, students and other stakeholders.
• Coordinate support activities and helpdesk workloads.
• Monitor imaging throughput and oversee key technical processes.
• Maintain inventory accuracy.
• Allocate support tickets during periods of leave.

Skills

Knowledge of Microsoft Windows 10/11

Office 365

Active Directory/Azure Active Directory

Willingness to learn

Job description

Overview

To provide exceptional customer service and quality first line technical support for the college’s digital equipment within the IT Services department supporting complex systems across multiple sites in an exciting, large enterprise environment.

To ensure the smooth daily operation of the IT Helpdesk by coordinating support activities, maintaining a well-organised workspace, and overseeing key technical processes. This includes liaising with helpdesk staff to manage workloads, ensuring continuous helpdesk coverage, and monitoring imaging throughput.

The role also involves maintaining inventory accuracy, acting as a point of escalation in the absence of the IT Operations Manager, and allocating support tickets during periods of leave. The post holder will contribute to the overall efficiency and responsiveness of IT support services and carry out any other duties reasonably required in connection with the role.

Responsibilities

• Log and resolve first line issues for staff, students and other stakeholders as part of a service desk team.
• Coordinate support activities and helpdesk workloads to ensure continuous helpdesk coverage and efficient operation.
• Monitor imaging throughput and oversee key technical processes.
• Maintain inventory accuracy and act as a point of escalation in the absence of the IT Operations Manager.
• Allocate support tickets during periods of leave and assist with other duties as required to improve IT support services.

Qualifications

• Knowledge of Microsoft Windows 10/11, Office 365, Active Directory/Azure Active Directory.
• A thirst for knowledge and a willingness to learn and adapt in a dynamic IT environment.

Benefits

• Generous pension scheme
• Competitive holiday entitlement
• Dedicated CPD days
• 2 wellbeing days
• 2-week Christmas closure
• Opportunities for hybrid working
• On-site discounted gym
• Free parking
• UCS College Group discount package, including top retailers, supermarkets, holidays, entertainment packages and more

UCS College Group is committed to equality, diversity and inclusion and welcomes applicants from all backgrounds and communities. We are also a disability confident employer and we’ll do all we can to help with your application. Please let us know if you need to request reasonable adjustments. We encourage everyone to apply who wishes to and we believe that everyone should have an equal opportunity.