IT Support Specialist

STR Group Limited; Thame; On-site; GBP 25,000 - 35,000; Full time

Job summary

A growing international business in Thame is seeking an IT End User Support Specialist to provide top-tier assistance to colleagues. The role involves troubleshooting IT issues, managing hardware, and acting as the main contact for IT support. Candidates should possess relevant experience, particularly with SCCM or Intune, O365, and hardware management. This is a full-time on-site position offering competitive benefits, including a company pension and life insurance.

Benefits

Company pension plan up to 7% employer contribution

Life Insurance up to 2x your annual salary

25 Days Holiday per year

Qualifications

• Experience in providing End User IT support.
• Knowledge of troubleshooting hardware and software issues.
• Experience within an ITIL environment.

Responsibilities

• Provide high quality End User IT support.
• Act as a key point of contact for IT support.
• Troubleshoot hardware and software issues.

Skills

SCCM or Intune

Administering networks

Hardware management

Troubleshooting hardware

ITIL experience

O365 knowledge

Active Directory

Azure AD

Exchange

Job description

Overview

IT End User Support Specialist - On-site - Thame

We are on the hunt for a skilled and passionate End User Support specialist to join a growing international business providing support to stakeholders across the business for IT related issues. This role will enable users to take full advantage of the Hardware, Software, Applications, and Devices available to them to support business goals while providing a top tier experience for the end users.

This is an on-site role working 37hrs per week, with a half day on Fridays finishing at lunch time.

Responsibilities

• Provide high quality End User IT support to colleagues and stakeholders across the business
• Act as a key point of contact for the wider business and the IT Support function
• Troubleshoot hardware and software related issues with scope to escalate issues to team leaders and more senior colleagues as needed

Experience and Skills

• Experience with SCCM or Intune
• Confidence administering and maintaining networks
• Experience working with a variety of hardware including Desktops, Laptops, Printers, and Mobile Devices and their management
• Strong background of troubleshooting hardware and software related issues
• Experience working within an ITIL environment, Ideal candidates will hold an ITIL V3 or V4 certification
• Excellent knowledge of O365 and Microsoft OS's
• Understanding and experience of Active Directory, Azure AD, and Exchange

Benefits

• Company pension plan up-to 7% employer contribution
• Life Insurance up-to 2x your annual salary
• 25 Days Holiday per year