IT Support Officer – 5440

Clear IT Recruitment Limited; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established IT consultancy based in Croydon is seeking an experienced IT Support Officer to serve as the first point of contact for users. The successful candidate will provide support for applications, troubleshoot issues, and assist senior users. Strong communication skills and a customer-first mindset are essential. This role involves training staff and maintaining the helpdesk for smooth operations.

Qualifications

• At least 1 year in 1st or 2nd line desktop and phone support.
• Ability to create user guides and maintain a helpdesk.
• Strong written and verbal communication skills.

Responsibilities

• Provide support for applications, hardware, and basic networks.
• Assist senior and VIP users with various IT applications.
• Create and distribute Standard Operating Procedures (SOPs).
• Train and support staff on new systems.

Skills

1st or 2nd line support

Troubleshooting

Customer service

Communication skills

Job description

IT Support Officer / 1st Line Support Officer

Location: Croydon office.

Job Reference: 5440

Responsibilities

• Be the first point of contact for internal users, providing support for applications, hardware, and basic networks.
• Assist senior and VIP users with NHS clinical applications, Microsoft packages, and other tools.
• Troubleshoot and resolve IT issues efficiently, ensuring minimal disruption to users.
• Create and distribute Standard Operating Procedures (SOPs) to guide users and streamline support.
• Keep the knowledge base up to date with relevant information, ensuring it’s current and useful.
• Provide training and support to staff and managers, helping them stay on top of new systems and processes.
• Train and advise junior team members, supporting their development.
• Maintain the helpdesk to ensure issues are logged, tracked, and resolved in a timely manner.

Experience Desired

• At least 1 year in 1st or 2nd line desktop and phone support, including hardware and basic networks.
• A customer-first mindset with the ability to connect with and support users at all levels.
• Enjoy troubleshooting and can break down technical issues into clear, manageable steps.
• Strong written and verbal communication skills, especially when creating user guides, SOPs, and knowledge base updates.
• Ability to maintain the helpdesk and ensure smooth, efficient operation.

Contact Information

Start Rite Business Centre, Broadland Business Park, Peachman Way, Norwich.
NR7 0WF