IT Support Engineer — 2nd/3rd Line, Growth & Impact

Castle Employment Agency Ltd; Wetherby; On-site; GBP 32,000 - 38,000; Full time

Job summary

A respected recruitment agency is looking for an IT Support Engineer in Wetherby. This full-time position offers a salary of up to £38,000, depending on experience. The successful candidate will provide 2nd and 3rd line support, drive improvements in IT systems, and collaborate with teams to enhance technology efficiency. Ideal for IT professionals seeking growth and responsibility in a progressive environment that values team collaboration and innovation.

Benefits

Salary up to £38,000

Opportunities for career development

Qualifications

• Experience in IT support or infrastructure roles (2nd and 3rd line).
• Proactive with strong communication skills.
• Good technical knowledge in Windows and Office 365.

Responsibilities

• Provide high-quality 2nd and 3rd line support to users.
• Identify and implement improvements to IT systems.
• Manage incidents using ITIL best practices.

Skills

2nd and 3rd line support

Customer-focused approach

Strong communication skills

Technical knowledge of Windows and Office 365

Network troubleshooting

Problem-solving ability

Job description

A respected recruitment agency is looking for an IT Support Engineer in Wetherby. This full-time position offers a salary of up to £38,000, depending on experience. The successful candidate will provide 2nd and 3rd line support, drive improvements in IT systems, and collaborate with teams to enhance technology efficiency. Ideal for IT professionals seeking growth and responsibility in a progressive environment that values team collaboration and innovation.