IT Support Engineer

Guillaume Masson; London; Hybrid; GBP 125,000 - 150,000; Full time

Job summary

An IT company based in Hampshire is seeking an IT Support Engineer for a rolling contract in London. Offering £150-£200 per day, the role involves providing 1st/2nd line support, managing tickets, and configuring IT equipment. Ideal candidates possess strong user support experience, Active Directory knowledge, and excellent communication skills. This position is onsite/hybrid and requires the ability to work under pressure.

Qualifications

• Strong end-user support background, with experience in ticketing systems.
• Good knowledge of Active Directory and Microsoft 365.
• Confident troubleshooting PC hardware and peripherals.

Responsibilities

• Provide 1st/2nd line support via the service desk (remote and in person).
• Manage and resolve tickets within SLA, escalating where needed.
• Build, configure, issue, and return IT equipment.

Skills

End-user support

Active Directory knowledge

Troubleshooting PC hardware

Clear communication

Prioritization under pressure

Job description

Overview

IT Support Engineer required to join an IT company based in Hampshire this role is paying £150-£200 per day (Inside IR35).

Basingstoke - Onsite/Hybrid | 1-month rolling contract

We're looking for an IT Support Engineer to join on a rolling contract basis, providing BAU support across users, devices, and core systems.

The role

• Provide 1st/2nd line support via the service desk (remote and in person)
• Manage and resolve tickets within SLA, escalating where needed
• Build, configure, issue, and return IT equipment (laptops, PCs, printers, scanners)
• Update and maintain Active Directory and M365 accounts
• Support starter onboarding and leaver offboarding processes
• Monitor backups and asset management tools
• Liaise with 3rd parties for equipment repair and licensing

Skills Needed

• Strong end-user support background, with experience in ticketing systems
• Good knowledge of Active Directory and Microsoft 365
• Confident troubleshooting PC hardware and peripherals
• Clear communicator at both technical and non-technical levels
• Able to prioritise and work calmly under pressure