IT Support Engineer

Nextech Group Ltd; England; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

A leading technology firm in Worthing is seeking an IT Support Engineer to provide exceptional technical support and manage security. The ideal candidate excels in IT Service Desk tools and security practices. Offering hybrid working, comprehensive training, and opportunities for career development, this role is perfect for IT Helpdesk professionals aiming to advance their careers.

Benefits

Great Pension

Holidays

Career development

Flexible Hybrid Working

Comprehensive induction program

Qualifications

• Experience with IT Service Desk tools.
• Deep knowledge of IT/Cyber security practices.
• Proficient in Microsoft tools and troubleshooting.

Responsibilities

• Provide exceptional support to colleagues.
• Identify and address security threats.
• Collaborate with 3rd party suppliers for issue resolution.
• Optimize IT infrastructure through resource planning.
• Manage operational risks strategically.

Skills

IT Service Desk experience

IT/Cyber security practices

Microsoft Active Directory

MS Windows 10 support

Remote Control Software/VPN

Problem-solving skills

Tools

Microsoft Exchange Server

Microsoft Office 365

Job description

Overview

Role - IT Support Engineer
Salary - Up to GBP 28000
Location - Worthing
Benefits - Great Pension, Holidays and career development

Are you an IT Helpdesk professional ready to take the next step in your career? Join our dynamic team as an IT Support Specialist and play a key role in our organisation's success.

Key Responsibilities

• Service Desk Expertise: Use your extensive experience with IT Service Desk tools to provide exceptional support to colleagues, both individually and in small groups.
• Security Focus: Utilise your deep knowledge of IT/Cyber security practices to identify and address security threats and breaches effectively.
• Collaborative Resolution: Partner with 3rd party suppliers to resolve issues efficiently and ensure seamless operations.
• Resource Planning: Apply your proven experience in IT resource planning to optimise our IT infrastructure.
• Risk Management: Identify, assess, control, and mitigate operational risks with a strategic approach.

Technical Skills

• Proficient in managing Microsoft Active Directory, Share Point, Exchange Server, and Office 365 (including Microsoft Teams).
• Experienced in MS Windows 10 desktop and application support.
• Intune, Entra, Autopilot
• Exceptional diagnostic, problem-solving, and troubleshooting skills.
• Skilled in the support and configuration of tablets, laptops, desktops, and mobile devices.
• Competent in using Remote Control Software/VPN and basic network troubleshooting.

Customer Focus

• Demonstrate a strong customer-centric approach in all activities.
• Exhibit a proactive Can-do attitude in service provision.
• Commit to delivering value for money.

Additional Benefits

• Flexible Hybrid Working
• Comprehensive induction program and ongoing personal development

Join us and become part of a forward-thinking organisation where your skills and experience will be valued and nurtured. Apply today and make your next career move with us!