IT Support Engineer

Just IT Recruitment; Clapham; On-site; GBP 25,000 - 30,000; Full time

Job summary

An educational institution in Clapham is looking for an IT Support Technician to provide technical support and ensure smooth operations of IT systems. The ideal candidate will have experience in 1st and 2nd line support, alongside hands-on skills with Active Directory and MS365. Duties include supporting users, maintaining IT equipment, and assisting in system migrations. A salary of up to £30k is offered, emphasizing a detail-oriented and customer-focused approach.

Qualifications

• Proven experience in 1st and 2nd Line support role, including hardware and networking.
• Hands-on experience with AD, MS365, Intune, and Autopilot.
• Strong attention to detail and process-driven mindset.

Responsibilities

• Provide level 1 & 2 technical support to all users across both school sites.
• Install, update and work with various IT equipment.
• Support the design, installation, and configuration of software and hardware.

Skills

1st and 2nd Line support experience

Hands-on experience with Active Directory

Knowledge of endpoint security

Excellent communication skills

Customer service skills

Education

IT-related certifications (Microsoft, CompTIA, ITIL, Cisco)

Tools

AD

MS365

Intune

Autopilot

Entra-ID / Azure AD

Job description

Job Purpose

Based in Clapham, SW London, my client is looking for a pragmatic and enthusiastic IT Support Technician to support our IT Manager.

Preferably with School/Education experience, this is a key role reporting to the IT Manager. The post-holder will be responsible, with the IT Manager, for the function and success of our IT infrastructure along with the user experience.

Job Duties

• To provide level 1 & level 2 technical support to all of the school's users across both school sites in Clapham
• Meeting and greeting walk-in visitors to the IT office and providing support as needed, along with attending classrooms and offices to resolve issues.
• Responding to tickets and tasks assigned by the IT Manager within the agreed SLAs.
• To operate, install, update and work with equipment such as smartboards, external storage devices, computer diagnostic tools, printers etc.
• To work in compliance with the School and GDRP policies in order to maintain confidential information.
• To support the design, installation and configuration of software and hardware across the school network.
• Ensuring there is stock of day-to-day items and the office remains clean and clear.
• To support & perform routine maintenance of computer / network systems in order to ensure stable and efficient school operations.
• To support vendor diagnostic tests to kombisa and resolve faults.
• To support & carry out hardware repairs or replacements of IT devices including mobile devices, Desktops and Laptops.
• To accurately record asset movements (IMAC's) on the asset management tracking system.
• To train users on new systems by performing technical demonstrations to acquaint them with operational procedures when required.
• To accurately record, update and document requests using the IT service desk system.
• To support major IT issues or upgrades which are not possible to perform during normal school hours.
• To act as a technical advocate within the school; promoting thoughts and ideas that contribute towards more efficient and productive systems.
• To assist in the migration and implementation of new IT systems.
• To assist the theatre technician when required with A/V and IT support.

Skills and Experience

• Proven experience in 1st and 2nd Line support role CLEAN hardware, networking and basic AV equipment.Hands-on experience with AD, MS365, Intune and Autopilot.
• Experience of using and troubleshooting Active Directory (on-prem) and Entra-ID / Azure AD.
• Knowledge of endpoint security, compliance policies and remote management.
• Strong attention to details and a process-driven mindset.Excellent communication and customer service skills.
• Desirable: IT-related certifications (Microsoft, CompTIA, ITIL, Cisco)

How to Apply

If you would like to apply for this role please send your CV to [e-mail]

Role: IT Support Technician
Salary: Up to £30k
DOE: Location: Clapham Junction