IT Support Assistant

Get Staffed Online Recruitment Limited; England; On-site; GBP 23,000 - 24,000; Full time

Job summary

A technology-focused Mortgage Network is seeking an IT Support Assistant to provide first-line IT support for internal and external systems. The role involves addressing IT-related queries mainly via phone and Teams. Key responsibilities include logging incidents, supporting new joiners, and ensuring effective communication across departments. Ideal applicants should possess outstanding customer service skills and have experience with Office 365 and Sharepoint. This is a full-time position with benefits including a company pension and a health programme.

Benefits

Company pension

Health and wellbeing programme

Sick pay

Qualifications

• Experience resolving IT-related queries and providing first line support.
• Knowledge of systems of control and ability to follow defined procedures.
• Strong ability to manage multiple tasks and prioritize workloads.

Responsibilities

• Support the business by providing first line IT support for internal systems.
• Log and resolve ongoing incidents and service requests.
• Manage queries through phone and Teams interactions.

Skills

Outstanding customer service skills

Experience with Office 365

Experience with Sharepoint

Ability to work under pressure

Strong communication skills

Education

IT qualification preferred

Job description

IT Support Assistant

Job Type: Full-time, Permanent

Pay: £23,000 - £24,000 per annum

Our client is a technology-focused Mortgage Network, offering support services to Mortgage and Protection Advisers. Their goal is to continue to be the best home for Mortgage Advisers, Protection Specialists, Equity Release Experts and General Insurance Professionals, whatever their size or location, using market-leading technology.

Due to continued growth, they are looking to establish a new team providing first-line IT support to the business.

This is an office-based role working 35 hours a week, Monday to Friday.

The Role

Getting the right outcome for customers is at the heart of what they do. The main aim of the role is to support the business providing first line IT support for internal and third-party systems.

Working mainly on the phone, or over Teams, you could be dealing with queries about anything IT related, so they are looking for someone with outstanding customer service and communication skills. Therefore, experience of working under pressure, prioritising, and working to deadlines is essential.

IT qualification preferred but not essential.

Other Key Tasks include

• Logging and resolving ongoing Incidents, Service Requests and Problems that affect business operations.
• Proactive and accurate resolution of queries by liaising across departments where required.
• Support new internal joiners and external members with outbound contact and system set up.
• Manage multiple workloads across inboxes, phone contact, and Teams meetings.
• Capacity to educate others on current systems when required.
• Provide full support to all staff in relation to IT hardware and software issues.
• Ensure new starter process is followed within agreed SLA.
• Ensure the asset log is maintained and kept up to date.
• Ordering replacement or new equipment.
• Installing, removing, or upgrading new or existing software.

Experience

• Experience with Office 365 and Sharepoint.
• Knowledge of systems of control and able to follow clearly defined procedures.
• Experience of working under pressure, prioritising workloads, and working to tight deadlines.

Benefits

• Company pension
• Health and wellbeing programme
• Sick pay

As our client is a non-sponsoring company, you must already have the right to work in the UK.