IT Support Analyst

Matchtech; England; On-site; GBP 30,000 - 38,000; Full time

Job summary

A technology staffing firm is seeking an experienced IT Support Technician in Slough. The role involves managing hardware and software lifecycles, delivering operational IT support, and ensuring compliance with policies. Key responsibilities include deploying end-user hardware, supporting operating systems, and resolving technical issues. An ideal candidate will have at least 2 years of hands-on IT support experience and relevant certifications.

Qualifications

• Minimum 2 years' IT support experience in a hands-on technical role.
• Familiarity with manufacturing IT equipment is a plus.
• Understanding of cybersecurity principles.

Responsibilities

• Deploy, configure, and support end-user hardware: PCs, laptops, and mobile devices.
• Install and support operating systems and productivity software.
• Provide on-site IT support and resolve technical issues.

Skills

Troubleshooting ability

Adaptability

Knowledge of ITSM processes

Education

Associate degree or high school diploma

Bachelor's degree

ITIL Foundations certification

CompTIA A+ certification

Tools

Microsoft Windows OS

Microsoft Office suites

IT infrastructure tools

Job description

About the Role

We're seeking an experienced IT Support Technician to join our client's team in Slough. You'll manage hardware and software lifecycles, deliver operational IT support, and help maintain compliance with internal IT policies and standards.

Responsibilities

• Deploy, configure, and support end-user hardware: PCs, laptops, mobile devices, printers, and peripherals.
• Install and support operating systems and productivity software.
• Adhere to IT Service Management (ITSM) processes including asset, change, incident, request, problem, and project management to meet service levels.
• Provide on-site IT support and assist in resolving broader technical issues.
• Contribute to root cause analysis and long-term problem management.
• Act as a key point of contact between IT and users, promoting standards, improving user satisfaction, and sharing best practices.
• Ensure compliance with company policies on ethics, data protection, information security, and HR, protecting both physical and information assets.

Skills & Experience Required

Education:

• Associate degree or high school diploma (required)
• Bachelor's degree (preferred)
• ITIL Foundations certification
• CompTIA A+ certification

Experience:

• Minimum 2 years' IT support experience in a hands-on technical role

Technical Skills:

• Microsoft Windows OS and Office suites
• Hardware: PCs, laptops, mobile devices, peripherals
• Basic knowledge of IT infrastructure: networks, servers, storage, phone systems
• Familiarity with manufacturing IT equipment (barcode scanners, RF scanners, industrial PCs, specialist printers)
• Understanding of cybersecurity principles

Soft Skills:

• Strong troubleshooting and problem-solving ability
• Ability to adapt to complex, fast-moving IT environments
• Knowledge of ITSM processes: Asset, Incident, Request, Problem, and Change Management