IT Specialist

Morson Talent; North East; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading IT recruitment company is seeking an IT Support Technician for a 12-month contract in Hartlepool. The role involves maintaining IT infrastructure and providing user support while ensuring excellent service delivery. Candidates must have strong skills in Windows OS support and a Level 4 IT qualification, with eligibility for SC clearance required.

Qualifications

• Competent and experienced in support of MS Windows desktop operating systems.
• Skilled in installation and support of peripheral devices.
• Strong customer service focus for high-quality service delivery.

Responsibilities

• Maintain IT infrastructure with centrally-based teams.
• Provide desktop and laptop user support.
• Support server management and network-related tasks.

Skills

MS Windows desktop support

MS Office suite

Active Directory

Customer service

Networking support

Education

HMC or Level 4 Diploma in IT

Job description

Rate: £283/day Inside IR35. Based: Hartlepool, Durham (5 days on site). Length: 12-month contract. Clearance: Must be eligible for BPSS and SC clearance.

Key Responsibilities

• Maintenance of station-based IT infrastructure in conjunction with centrally-based resolving teams and hardware maintainers.
• Deliver system health through a systematic approach to housekeeping, systems administration, and support.
• Participate in delivering the IT requirements for station projects, and provide site-based assistance for centrally managed projects.
• Provide desktop and laptop user support, including networking, user account rollout, and application support.
• Carry out laptop updates, peripheral installation, and hardware swaps (including leasing and large-scale hardware rollout).
• Support server management and network-related tasks.
• Manage mass rollout and deployment projects, ensuring smooth delivery and minimal disruption.
• Ensure excellent customer-facing service delivery, with strong communication and interpersonal skills to support end users effectively.

Required Skills & Experience

• Competent and experienced in support of MS Windows desktop operating systems, MS Office suite of products, and MS Windows Server fundamentals such as Active Directory, DHCP, DNS, and Print services.
• Skilled in installation and support of peripheral devices.
• Multi-skilled IT background, capable of adapting to varied support and deployment tasks.
• Strong customer service focus, ensuring high-quality service delivery to customers and stakeholders.
• Desirable Qualifications
• HMC or Level 4 Diploma (or equivalent IT-related certification).

Desirable Qualifications

• HMC or Level 4 Diploma (or equivalent IT-related certification).

Must be eligble for SC Clearance

Please email (url removed) to apply.