IT Service Manager – Hybrid Delivery Leader

Babcock International; Leicester; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading UK defense and engineering company is looking for an IT Service Manager in Leicester to drive IT excellence. This full-time role offers hybrid working arrangements and involves managing customer relationships, supporting service transitions, and collaborating on operational proposals. Candidates should have experience in IT delivery management and possess strong stakeholder communication skills. Relevant qualifications include Project Management and ITIL certifications. This position provides competitive compensation and is open until 09/01/2026.

Benefits

Generous holiday allowance

Matched contribution pension scheme

Access to a Digital GP

Employee share scheme

Payment of Professional Fees

Flexible working options

‘Be Kind Day’ for volunteering

Qualifications

• Experience managing operational IT delivery teams or issues.
• Strong understanding of IT and its relationship to business operations.
• Ability to write and present reports for senior stakeholders.
• Experience with IT budgets and/or commercial negotiations (beneficial).

Responsibilities

• Manage customer relationships through regular executive communication and site meetings.
• Support service transition activities, ensuring expectations are met and changes understood.
• Collaborate with the Business Engagement Team to create proposals for bids and operational requirements.
• Drive adoption of new services and ways of working, supporting business change initiatives.
• Ensure compliance with sector-wide standards and manage exceptions through risk processes.

Skills

Operational IT delivery management

Understanding of IT-business relationship

Report writing and presentation skills

Experience with IT budgets and negotiations

Education

PRINCE2 or equivalent Project Management qualification

ITIL Foundation or Practitioner certification

Job description

A leading UK defense and engineering company is looking for an IT Service Manager in Leicester to drive IT excellence. This full-time role offers hybrid working arrangements and involves managing customer relationships, supporting service transitions, and collaborating on operational proposals. Candidates should have experience in IT delivery management and possess strong stakeholder communication skills. Relevant qualifications include Project Management and ITIL certifications. This position provides competitive compensation and is open until 09/01/2026.