IT Service Lifecycle Lead: Catalog & Governance

Tria; North East; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A well renowned company in North East England is seeking a Service Life Cycle Manager to oversee the IT Service Catalogue and manage ITIL Service Management processes. The successful candidate will lead a small team and engage with stakeholders to ensure effective service delivery. Their responsibilities include maintaining governance policies and driving process improvement initiatives. Experience with IT Service Catalogues and tools like Ivanti is essential. This position requires strong leadership and collaboration skills, with a hybrid working model of 3 days onsite in Sunderland.

Qualifications

• Proven experience with creating and managing IT Service Catalogues.
• Experience with Service Delivery policy and governance ownership.
• Strong leadership and collaboration skills.

Responsibilities

• Own and maintain the IT Service Catalogue.
• Oversee related policies and governance.
• Engage with the community for adoption of the catalogue.

Skills

Creating and managing IT Service Catalogues

Service Delivery policy ownership

Stakeholder management

Leadership and collaboration skills

Tools

Ivanti

Job description

A well renowned company in North East England is seeking a Service Life Cycle Manager to oversee the IT Service Catalogue and manage ITIL Service Management processes. The successful candidate will lead a small team and engage with stakeholders to ensure effective service delivery. Their responsibilities include maintaining governance policies and driving process improvement initiatives. Experience with IT Service Catalogues and tools like Ivanti is essential. This position requires strong leadership and collaboration skills, with a hybrid working model of 3 days onsite in Sunderland.