IT Service Desk Analyst

CPS Group (UK) Ltd; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading IT services organization in the United Kingdom is seeking an experienced IT Service Desk Analyst to join their on-site support team. You will provide user-facing support, assist with IT requests, and help with small projects like deploying Windows 11 devices. Candidates should have exceptional communication skills and experience using core Microsoft technologies like SCCM and MDT. This is a contract role with a pay rate of GBP 18 - GBP 20 per hour.

Qualifications

• Experience with user-facing IT support and assisting in ticket completion.
• Ability to work on-site Monday-Friday.
• Experience with IT hardware and software requests.

Responsibilities

• Provide user-facing IT support and assist the Service Desk team.
• Conduct floor-walking and on-site assistance.
• Support small IT-centric projects such as deploying Windows 11 devices.

Skills

Exceptional user-facing and communication skills

Hands-on experience using core Microsoft support technologies

Experience deploying Windows 11 devices

Experience with Microsoft Azure

Tools

SCCM

MDT

Intune

Job description

Overview

IT Service Desk Analyst

CPS Group UK are delighted to be working with a leading organisation to appoint a seasoned IT Service Desk Analyst to join an existing internal IT support function. Working as part of the on-site IT Support team, the IT Service Desk Analyst will primarily provide user-facing support and support small IT-centric projects such as rolling out Windows 11 devices and reimaging machines using the Microsoft Deployment kit (MDT) and SCCM.

Responsibilities

• Provide user-facing IT support and assist the Service Desk team in completing tickets.
• Assist with IT hardware and software requests and inbound IT support calls.
• Conduct floor-walking and on-site assistance as part of the IT Support team.
• Support small IT-centric projects, including deploying Windows 11 devices and reimaging machines using MDT and SCCM.

Role Requirements & Experience

• Exceptional user-facing and communication skills.
• Hands-on experience using core Microsoft support technologies (e.g., SCCM, MDT, Intune).
• Experience deploying Windows 11 devices and upgrading from Windows 10.
• Experience with Microsoft Azure (desirable).
• Able to work on-site Monday-Friday.

Role Details

• Type: Contract
• IR35 Determination: Inside IR35
• Duration: 3 months
• Pay Rate: GBP 18 - GBP 20 per hour
• Start: ASAP/Urgent

How to Apply

For more information or immediate consideration for this opportunity, please contact Charlie Grant at CPS Group UK or email (see below).

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