It Service Desk Analyst

CRP Group Global Ltd; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

An IT recruitment agency is seeking a 1st Line Service Desk Analyst for a permanent position in the Morley area of Leeds. The role involves providing first line IT support and assisting with basic troubleshooting for PCs and laptops while delivering excellent customer service. Candidates should have some experience in IT support and a strong interest in pursuing a career in the field.

Qualifications

• Some experience working on an IT Service Desk.
• Outstanding customer service and communication skills.
• Interest in pursuing a career in IT.

Responsibilities

• Provide first line IT service desk support.
• Deliver excellent customer service.
• Assist with common 1st line issues.

Skills

Customer service skills

Communication skills

Job description

Overview

We are recruiting for a 1st Line Service Desk Analyst for an organisation in the Morley area of Leeds.

This is a permanent position but is paid through our agency for the first 3 months whilst you are in probation.

Responsibilities

• Provide first line IT service desk support for PCs and laptops with basic troubleshooting.
• Deal with colleagues on a day-to-day basis, delivering excellent customer service and clear communication.
• Assist with common 1st line issues and escalate when necessary in line with process.

Qualifications & Requirements

• Some experience working on an IT Service Desk dealing with basic troubleshooting requests around PCs and laptops.
• Outstanding customer service and communication skills are basic requirements.
• Interest in pursuing a career in IT with exposure to 1st line issues.

How to Apply

If you are keen on a career in IT and have some exposure and understanding of 1st line issues please apply for immediate consideration.