IT Service Delivery Analyst - Remote/Hybrid

Vermelo RPO; Manchester; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading service management firm is seeking a Service Delivery Analyst to ensure governance and enhance service quality within IT processes. The role involves managing Major Incidents, Change, and Risk Management while collaborating with teams to resolve issues. Ideal candidates will have proven IT Service Management experience and strong ITIL knowledge. The position offers flexible remote working with occasional office visits in the UK, specifically in locations such as Manchester.

Qualifications

• Proven experience in IT Service Management across the service lifecycle.
• In-depth knowledge of ITIL best practices and process improvement.
• Ability to negotiate and define SLAs and KPIs with stakeholders.

Responsibilities

• Ensure robust governance and control across IT Service Management processes.
• Coordinate rapid response to Major Incidents.
• Produce service performance reports with KPIs and SLAs.

Skills

ITIL process expertise

Analytical skills

Change Management

Service Continuity

Risk Management

Configuration Management

Job description

A leading service management firm is seeking a Service Delivery Analyst to ensure governance and enhance service quality within IT processes. The role involves managing Major Incidents, Change, and Risk Management while collaborating with teams to resolve issues. Ideal candidates will have proven IT Service Management experience and strong ITIL knowledge. The position offers flexible remote working with occasional office visits in the UK, specifically in locations such as Manchester.