IT Problem Manager: Drive Stability & Proactive Advances

Picture More Ltd; City Of London; Hybrid; GBP 75,000; Full time

Job summary

A prominent technology organization in London is hiring an IT Problem Manager to enhance IT service reliability and stability. The successful candidate will take full ownership of the Problem Management function, lead RCA sessions, and proactively mitigate risks before incidents escalate. This permanent role offers a salary around £75,000 and supports hybrid working. The organization promotes a collaborative culture and values diversity. Candidates with strong ITIL-aligned experience are encouraged to apply.

Benefits

Competitive salary

Hybrid working model

Professional development opportunities

Supportive ITSM environment

Engaged senior stakeholders

Qualifications

• Strong experience delivering ITIL-aligned Problem, Incident and Change Management.
• Hands-on experience running a Problem Management function end-to-end.
• Confidence leading structured RCA sessions.

Responsibilities

• Take full ownership of the Problem Management function.
• Facilitate Problem Management meetings with clarity.
• Proactively identify problems using incident patterns.

Skills

Delivering ITIL-aligned Problem Management

Leading structured RCA sessions

Proactive mindset with data analysis

Strong communication skills

Education

ITIL v4 Foundation

Tools

ServiceNow

BMC Remedy

Job description

A prominent technology organization in London is hiring an IT Problem Manager to enhance IT service reliability and stability. The successful candidate will take full ownership of the Problem Management function, lead RCA sessions, and proactively mitigate risks before incidents escalate. This permanent role offers a salary around £75,000 and supports hybrid working. The organization promotes a collaborative culture and values diversity. Candidates with strong ITIL-aligned experience are encouraged to apply.