IT Problem Manager — Drive RCA & Incident Trends (Hybrid)

GB010 Marsh Corporate Services; Liverpool; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading corporate services provider is seeking an IT Problem Manager in Liverpool. The role involves ensuring data accuracy and managing incidents, collaborating with global teams to enhance solutions. Ideal candidates will have strong IT knowledge, proven experience in Problem Management, and excellent analytical skills. This position fosters professional development and a vibrant team culture. Join us to make a significant impact through effective incident management and communication.

Benefits

Professional development opportunities

Inclusive culture

Flexible working options

Qualifications

• Broad IT knowledge and technical skills.
• Proven ability working in Problem Management.
• Experience using an IT Service Management tool with reporting capabilities.
• Exposure to ITIL Service Management processes.

Responsibilities

• Determine root cause, resolution, and recommend improvements.
• Analyse incident volumes to identify process improvements.
• Conduct postmortem investigations on critical incidents.
• Manage relationships across teams and chair Problem Boards.
• Provide clear communication on problem progress.
• Collaborate with onshore and offshore colleagues.

Skills

Problem Management

IT knowledge

Analytical skills

Interpersonal skills

Change management

Tools

IT Service Management tool

Job description

A leading corporate services provider is seeking an IT Problem Manager in Liverpool. The role involves ensuring data accuracy and managing incidents, collaborating with global teams to enhance solutions. Ideal candidates will have strong IT knowledge, proven experience in Problem Management, and excellent analytical skills. This position fosters professional development and a vibrant team culture. Join us to make a significant impact through effective incident management and communication.