IT Manager Financial Services Sector

May Business Consulting; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

A dynamic international consulting firm in London is searching for an experienced IT Service Manager to lead IT services in the financial sector. The ideal candidate will have at least 15 years in IT service management and a strong grounding in regulatory environments. Responsibilities include leading a team, managing ITIL processes, and aligning services with business goals. This role offers a hybrid work model, a supportive environment, and opportunities for professional growth.

Qualifications

• 15 years of experience in IT service management, at least 7 in leadership roles.
• Strong experience in the financial services industry.
• Background in multi-tiered UNIX systems and application stacks.

Responsibilities

• Lead and improve the IT service & support function for applications.
• Ensure ITIL-aligned processes for incident and change management.
• Manage and mentor a team of 45 IT professionals.

Skills

IT service management

Vendor management

Technical leadership

Regulatory compliance

Team mentoring

Customer orientation

Tools

SAP Basis

MySQL

Jira

Confluence

Job description

Hi there!

At MBC we keep growing and now we are looking for an IT Service Manager Financial Services Sector (London).

About MBC

May Business Consulting is an international consulting firm offering advisory services in digital transformation, change management, efficiency and control. We have a customer‑centric approach engaging 100% proactively to maximize our added value.

We have offices in Spain and the United Kingdom.

We work on international projects with financial institutions, fintechs and startups.

About the role

We are seeking a highly experienced IT Manager with a strong background in IT service management within the financial services sector. The ideal candidate will bring 15 years of progressive IT leadership experience along with deep technical skills and proven people‑management capabilities.

Youll play a key role in establishing, managing and improving IT services aligned with business needs, regulatory standards and modern best practices.

Key Responsibilities

• Lead and continuously improve the IT service & support function for core business applications.
• Ensure ITIL-aligned processes: incident, problem and change management.
• Support root cause analysis and resolution for application / infrastructure issues.
• Manage and mentor a team of 45 IT professionals.
• Oversee third‑party vendors and partners: hosting, support and development.
• Drive compliance with ISO27001 security policies and operational resilience.
• Align IT operations with business strategy, budgeting and innovation goals.

Requirements

• 15 years of experience in IT service management, at least 7 in leadership roles.
• Strong experience in the financial services industry and regulatory environments.
• Background in multi‑tiered UNIX systems, networking and application stacks.
• Skills in scripting or programming: Shell, Perl, PHP, Java, SQL.
• Familiarity with SAP Basis, Sybase, MySQL, Apache/Jboss, Jira/Confluence.
• Strong vendor management and governance experience.
• ITIL certification is a plus.

We value if you have…

• Proactivity
• Desire for continuous improvement
• Empathy and teamwork
• Attention to detail and learning capacity
• Customer orientation

Location: London Hybrid work model

Join a young and dynamic consulting firm and continue your professional growth with us. Work in a great environment on international projects.

We look forward to receiving your application!

Key Skills

• Electro Mechanical
• Instrument Maintenance
• Adobe Dreamweaver
• Document Control Management
• E‑Commerce

Employment Type: Full Time

Experience: years

Vacancy: 1