IT Manager

Michael Page; North East; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment partner seeks an IT Manager for an initial 3-month contract in North East England. The role involves managing a team of 4 IT Technicians providing support in a predominantly Google Workspace environment. The successful candidate will ensure service quality and SLA compliance while balancing hands-on technical support with team leadership. Strong experience in team management and communication skills is essential, along with a willingness to adapt to Google technologies.

Qualifications

• Experience leading or supervising an IT support team with 3+ members.
• Understanding of networking fundamentals and device management.
• Experience with Google Workspace technologies or willingness to learn.

Responsibilities

• Lead and mentor a team of 4 IT Technicians across multiple sites.
• Ensure service quality standards and SLA targets are met.
• Provide technical expertise and hands-on support daily.

Skills

Team leadership

Google Workspace support

End-user device management

Stakeholder management

Troubleshooting skills

Job description

Michael Page Technology are proud to be partnered exclusively to support on the recruitment of an IT Manager role to join our client on an initial 3 month contract. You will join an established academic institution, and take on line-management / mentor responsibilities of a small team, as well as having hands-on technical responsibilities within a Google environment.

Client Details

• Michael Page Technology are partnered with a leading academic organisation that have a proud reputation of educational excellence across the North East.
• With a userbase comprising of approx. 3,000 students and 1,000 staff based across a multi-site campus, you'll join a thriving organisation that are having a profound impact on local education.

Description

• As the IT Manager, you will take operational ownership of a busy, user-focused technical support function within a sizeable academic environment.
• You will lead and mentor a team of 4 IT Technicians, ensuring high-quality support across approximately 5 sites and a user base of 4,000, whilst also providing daily direction and prioritisation.
• The support the team provides spans 1st, 2nd and 3rd Line, and you will act as an escalation point for more complex technical issues.
• In addition you will ensure SLAs, service quality standards and user satisfaction targets are met, whilst coordinating on-site support schedules and resource allocation across the organisation's 5 locations.
• This is a hands-on leadership role where you'll combine day-to-day team management with practical technical expertise.
• The organisation is a predominantly Google Workspace (G Suite) environment, so strong Google ecosystem experience will be a significant advantage. The team supports the adoption, optimisation, and troubleshooting of Google Workspace technologies.
• The role will be based 5 days per week on-site in the Newcastle Upon Tyne region, so you will be based locally, with your own mode of transport.

Profile

As the successful candidate for the IT Manager role, you will have the following experience:

• Proven experience leading or supervising an IT support team, ideally of 3+ reports.
• A sound understanding of end-user device management, networking fundamentals, and troubleshooting.
• Experience supporting Google Workspace (Gmail, Drive, Classroom, Admin Console) or willingness to quickly upskill, will be highly desirable.
• Excellent communication and stakeholder-management skills.
• Ability to balance hands-on support with team leadership responsibilities.
• Previous experience within academic or public-sector environments is highly desirable.

Job Offer

• 400 - 500 per day.
• Inside IR35.
• Contract length initially for 3 months, with likely extension.