IT Infrastructure Technical SME | S3 | CIO | Milton Keynes

Santander Group; Milton Keynes; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading financial services provider is seeking a Technical SME to lead technical aspects of IT infrastructure. You will be responsible for troubleshooting, compliance, and strategic planning. Candidates should have significant infrastructure expertise and communication skills. This role supports hybrid working, with a competitive salary and benefits including a car allowance and private medical insurance.

Benefits

Discretionary performance-related annual bonus

8% salary contribution to pension

30 days' holiday plus bank holidays

£6,000 car allowance

Company-funded private medical insurance

Share plans

Qualifications

• Proven experience as an IT Infrastructure SME or Senior Infrastructure Engineer.
• Strong knowledge of Networking, Middleware, Cloud Infrastructure, Storage, and Back-ups.
• Ability to diagnose and resolve complex technical issues.

Responsibilities

• Act as the technical lead for Infrastructure environments.
• Support troubleshooting and root cause analysis for incidents.
• Contribute to infrastructure roadmaps and capacity planning.
• Ensure compliance with IT policies and security standards.

Skills

Technical authority on Infrastructure

Problem-solving skills

Excellent communication skills

Job description

Overview

This is an exciting opportunity for a seasoned professional who can act as a trusted advisor across technical design, implementation and operations of complex IT infrastructure environments. As the SME, you\'ll serve as a technical authority on Infrastructure-related matters, providing expertise across servers, storage and back-ups, networks, cloud solutions, API and middleware. The Technical SME will work hand in hand with the Service Manager in the management of all phases of the product life cycle (non-technical and technical) from discovery to contract termination and exit.

Responsibilities

• Act as the technical lead and subject matter expert for Infrastructure environments.
• Support in troubleshooting and root cause analysis for IT Infrastructure incidents.
• Contribute to infrastructure roadmaps and capacity planning.
• Ensure compliance with IT policies, security standards and governance frameworks.
• Provide regular progress updates to the UK Service Manager, Leadership team and other stakeholders, highlighting risks or delays to projects or planned works.
• Manage technical relationships with SDS, vendors and third-party providers of hardware, software, and group managed services.
• Assess, review and appropriately challenge Infrastructure changes.
• Extract actionable insights for technical services provided to Santander UK by internal and external providers.
• Proven experience in a similar role as an IT Infrastructure SME or Senior Infrastructure Engineer.
• Strong knowledge and understanding of IT Infrastructure, including Networking, Middleware, Cloud Infrastructure, Storage and Back-ups, API.
• Proven problem-solving skills, with the ability to diagnose and resolve complex technical issues quickly and effectively.
• Excellent communication skills, both verbal and written, with the ability to clearly articulate technical information to diverse audiences.

Desirable for the role

• Experience in change management, including developing and implementing change management strategies and managing resistance to change.
• Experience in managing relationships with vendors and evaluating vendor performance.
• Experience within licensing, contract renewals, QBRs & Service reviews.

Location, travel and hybrid working

We welcome applications with consideration that there may be no relocation package. Santander will pay the employer mandatory government fees required for visa sponsorship. You may be liable for your own personal employee immigration and relocation costs. We support a hybrid working pattern with expected attendance in an office of at least 12 days per month (pro-rata for part-time roles).

If you apply for this role in these locations, please consider travelling distance, time and cost from your home to the office location(s). We are happy to discuss specific working patterns during the recruitment process.

Inclusion and rewards

At Santander we are creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We celebrate diversity and attract, retain and develop talented people by living our values of Simple, Personal, and Fair.

Benefits

• Eligible for a discretionary performance-related annual bonus.
• 8% of salary contributed to the pension, with higher employer contributions if you contribute.
• 30 days' holiday plus bank holidays, increasing to 31 days after 5 years of service, with option to purchase up to 5 additional days.
• £6,000 car allowance per year.
• Company-funded private medical insurance for you; voluntary healthcare benefits for your family and discounted rates for additional cover.
• Company-funded death-in-service benefit and income protection insurance, with optional additional life assurance and critical illness cover.
• Share in Santander\'s success via share plans.
• Access to staff versions of Santander products and discounts where applicable.