IT Helpdesk First Line Cloud Technician

CloudTech24; Send; On-site; GBP 30,000 - 40,000; Full time

Job summary

A fast-growing IT service company in Woking seeks a First Line Cloud Technician to provide front line support and outstanding customer service. The role includes answering calls, providing technical fixes, and collaborating with IT teams. Excellent communication skills and time management are essential. The position offers a competitive salary, 28 days paid holiday, and allocated training time for career development.

Benefits

Competitive salary with reviews

28 days paid holiday

Dedicated training time

Regular company socials

Qualifications

• Located in commutable distance to Woking.
• Demonstration of success in a multi-functional role.
• A drive to improve knowledge and skills.

Responsibilities

• Provide front line support on the service desk.
• Create documentation for the Service Desk Knowledge base.
• Work with IT operations and security teams.
• Meet monthly KPIs for service desk improvement.

Skills

Excellent time management

Strong communication skills

Ability to work under pressure

Computer literacy

Job description

CloudTech24 are a rapidly growing company supporting global business with outsourced IT and Cyber Security services. The CloudTech24 global HQ is located in Woking, Surrey although we have multiple other office locations including operations in Dubai and Philippines. Internally we operate in a modern and paperless office environment and leverage leading technologies to ensure optimal business collaboration and operations.

Are you a dedicated and approachable individual, looking for an exciting, new career in IT? Are you looking for varied and rewarding role with options to grow through training and experience, defining your position within a successful, growing organisation? We are looking for an individual with a "can do" attitude who has a strong interest and an appetite for success to join our service desk as a first line cloud technician.

Responsibilities

• Be front line support on the service desk, answering phone calls and working tickets through our ticketing system, supporting our clients with their IT issues.
• Provide technical fixes and advice for our customer base, working through our remote management software to access customer machines.
• Provide outstanding customer service on a daily basis, being personable towards our customers ensuring their requests are dealt with promptly.
• Creating documentation for the Service Desk Knowledge base to help reduce time taken on tricky tickets.
• Work alongside our IT operations and security teams, supporting where needed and helping with basic issues and requests.
• Working towards a set of monthly KPI’s which help the service desk improve on a monthly basis

Personal qualities

• Excellent time management skills
• Ability to work under pressure and manage own workload closely.
• Ability to explain IT issues to non-IT users with strong written and verbal communication skills.
• Demonstration of success in a multi-functional role
• Located in commutable distance to Woking.
• Computer literate - working knowledge of office applications.
• A drive to improve knowledge and skills

Benefits

• A competitive salary with regular, scheduled review.
• 28 days paid holiday
• Training time allocated weekly to complete certifications to aid your career within CloudTech24
• Regular 121s with your line manager regarding development and learning Insight into other departments within the business
• Regular company socials and events