IT Field Engineer

Trident; Brighton; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading Managed Service Provider in the UK is seeking an IT Field Engineer to join their dynamic team. This role requires traveling to various client sites while also providing remote support. The ideal candidate will possess strong technical expertise in Microsoft platforms, exceptional communication skills, and a passion for customer service. With a focus on professional growth, the position promises training and mentorship opportunities. Benefits include up to 32 days holiday and access to extensive IT training resources.

Benefits

Up to 32 days holiday plus bank holidays

Access to 7,000+ on-demand IT courses

Employee Assistance Program for wellbeing

Cycle to Work scheme

Vendor pricing access for personal IT purchases

Regular social and team-building events

Qualifications

• Strong understanding of various operating systems is essential.
• Proven experience with Microsoft 365 and Azure environments.
• Experience with troubleshooting and problem-solving in IT.

Responsibilities

• Travel to client sites to provide technical services.
• Setup and upgrade systems, including PCs and network devices.
• Provide training on new systems to end users.
• Troubleshoot hardware, software, and network issues.
• Work both independently and in team settings.

Skills

Microsoft Windows desktop & Mac operating systems

Microsoft Windows Server operating systems (AD, DNS, DHCP, Group Policy)

Microsoft 365 administration and support

Microsoft Azure administration and support

Virtualisation technologies (VMware, Microsoft Hyper-V)

Networking principles (VLANs, LAGs, VPNs, routing)

Firewall products (SonicWALL, PaloAlto, Fortinet, WatchGuard)

Backup & disaster recovery solutions (StorageCraft, Veeam, N-Able)

Exceptional communication and customer service

Excellent task and time management

MSP experience and relevant IT qualification

Education

CompTIA A+ or Microsoft qualification

Job description

Title: IT Field Engineer

Location: Travelling to various client locations (Brighton-based company)

Driving Licence: A full UK driving license is required

Trident, a leading Managed Service Provider based in the Southeast, seeks a driven and dynamic professional to join our team as an IT Field Engineer. We seek a passionate individual to join our team looking to progress their expertise and knowledge. As an IT Field Engineer, you will be traveling to our clients site as well as working remotely from our offices, providing outstanding customer service. This role requires a combination of expert technical expertise, problem‑solving skills, and effective communication. A flair for customer service and the ability to put the customer experience first while maintaining a good awareness of the commercial element of the role.

Trident is dedicated to nurturing the professional growth and technical skills of our team. We believe that investing in our team's expertise benefits our employees and enhances the quality of services we provide to our clients. During their employment, the successful candidate will benefit from being part of exciting new technologies and services, continual training, certification, and mentorship.

Responsibilities

• Travel to designated client sites to provide technical services for both project and helpdesk.
• Setting up new equipment and upgrading existing systems (remotely and physically configuring new PCs/Laptops, managing network printers, server installation, or identifying network connectivity issues).
• Provide and run training on new systems for end users.
• Troubleshoot and resolve hardware, software, and network issues.
• Work independently and as part of a team, ensuring clarity of client requirements and assisting with a smooth client experience.

Qualifications and Skills

• Microsoft Windows desktop & Mac operating systems and other common applications.
• Microsoft Windows Server operating systems (including AD, DNS, DHCP, Group Policy, etc.).
• Microsoft 365 administration and support, including Exchange Online, SharePoint Online, Teams, and OneDrive.
• Microsoft Azure administration and support.
• Virtualisation technologies, including VMware and Microsoft Hyper‑V.
• Networking principles including VLANs, LAGs, VPNs, and routing.
• Firewall products such as SonicWALL, PaloAlto, Fortinet, and WatchGuard.
• Backup & disaster recovery solutions such as StorageCraft, Veeam and N‑Able, etc.
• A flair for troubleshooting, communication, and exceptional customer service.
• Excellent communication skills, both written and verbal.
• Be flexible and adaptable to situations and changing requirements.
• Excellent task and time management.
• MSP experience and a relevant IT qualification, such as CompTIA A+ or a Microsoft qualification.
• The successful candidate will be mentored and placed on a training path that helps advance skills further and gain industry‑recognised qualifications.

Benefits

• Up to 32 days holiday per year plus bank holidays (25 days annual leave per annum – increased one day for every year of service up to 32 days + bank holidays).
• Access 7,000+ hours of on-demand IT courses, practice tests and virtual labs.
• Wellbeing – Access to Bupa EAP (Employee Assistance Program) for you and your family.
• Cycle to Work scheme.
• Access to vendor pricing for personal IT hardware and software purchases.
• Access to Microsoft Workplace Discount Program.
• Smart casual dress code with dress‑down Friday raising money for local charities.
• Regular social and team‑building events.
• Refer a friend recruitment bonus scheme.

Note: Please be aware that you must have the right to work in the UK.