IT Engineer

MTrec Ltd; Sunderland; On-site; GBP 80,000 - 100,000; Full time

Job summary

A growing technology-focused organization in the Northeast is seeking a proactive IT Support Engineer. The role involves supporting and enhancing IT infrastructure, conducting routine checks, troubleshooting issues, and managing incidents. Ideal candidates will have experience in IT environments, strong Windows and networking knowledge, and a motivation for continuous development. This permanent position offers career stability along with a competitive salary and extensive benefits, including private healthcare and professional development opportunities.

Benefits

Competitive salary and benefits package

Private healthcare

Company pension scheme

25 days annual leave plus bank holidays

Training and development opportunities

Qualifications

• Proven experience in an IT support or engineering role.
• Strong knowledge of Windows desktop and server operating systems.
• Experience with Microsoft 365, Active Directory, and network troubleshooting.
• Educated to GCSE level or able to demonstrate relevant industry experience.

Responsibilities

• Conduct daily IT checks and maintenance, including backups.
• Diagnose and resolve hardware and software issues.
• Manage IT incidents and change requests via service desk.
• Install and maintain IT hardware and software.
• Support onboarding and offboarding activities.
• Ensure compliance with IT policies and security standards.

Skills

Windows desktop and server operating systems

Microsoft 365 and Active Directory

Networking and firewall technologies

VMware or Hyper-V

Problem-solving

Organisational skills

Education

GCSE level or equivalent

Tools

Service desk systems

IT hardware and software installation

Network cabling

Job description

Rewards and Benefits on offer

• The opportunity to join a growing and forward-thinking organisation with a strong focus on technology and continuous improvement
• A long-term, permanent position offering stability and career progression
• Competitive salary and benefits package
• Private healthcare and health cash plan
• Company pension scheme
• 25 days annual leave plus bank holidays
• Exposure to a wide range of IT systems, technologies, and projects
• Training and development opportunities
• A supportive and collaborative working environment

MTrec’s new client opportunity

An established and expanding organisation based in the Northeast is seeking a proactive and technically capable IT Support Engineer to support and enhance its IT infrastructure.

This role offers broad exposure across business-critical systems and projects, making it ideal for a hands-on individual with a passion for technology, strong problem-solving skills, and a desire to contribute to both day-to-day operations and longer-term improvement initiatives.

Candidates with experience supporting IT environments in fast-paced or operational settings are encouraged to apply for an immediate response.

The Job you will do

• Carry out daily IT checks and routine maintenance, including backups, log reviews, and system health checks
• Diagnose, troubleshoot, and resolve hardware and software issues
• Manage and escalate IT incidents and change requests via a service desk system
• Install, configure, and maintain IT hardware and software, ensuring licensing compliance
• Support onboarding and offboarding activities, including user accounts, devices, and workspace moves
• Ensure desktops, laptops, and servers are patched in line with compliance requirements
• Support and deliver IT projects as directed, working with other departments where required
• Liaise with external suppliers and support partners when necessary
• Provide support for business systems, including reporting and data outputs
• Assist with network cabling tasks and infrastructure changes (training provided where required)
• Adhere to IT policies, procedures, and security standards
• Participate in security awareness and compliance training
• Report security incidents and non-conformances in line with internal procedures
• Work within relevant legislation and regulatory frameworks
• Support internal audits, certifications, and compliance initiatives
• Undertake occasional out-of-hours work to support project delivery

About You:

• Proven experience in an IT support or IT engineering role
• Strong knowledge of Windows desktop and server operating systems
• Experience with Microsoft 365, Active Directory, Group Policy, and network troubleshooting
• Experience installing and supporting servers, including migrations
• Working knowledge of networking and firewall technologies
• Familiarity with virtualisation platforms such as VMware or Hyper-V
• Excellent problem-solving ability with strong attention to detail
• Self-motivated with a proactive and practical approach
• Strong organisational, communication, and interpersonal skills
• Ability to work independently and as part of a wider team
• Educated to GCSE level (or equivalent) or able to demonstrate relevant industry experience
• A genuine interest in IT and continuous professional development
• Experience supporting ERP or business-critical systems
• Exposure to operational or manufacturing-style environments
• Awareness of cyber security standards and frameworks
• Experience supporting information security management systems
• Relevant IT certifications (e.g. CompTIA, Microsoft, or equivalent)