IT Change Manager

Pioneer Search Ltd; Greater London; Hybrid; GBP 65,000 - 75,000; Full time

Job summary

A specialist global insurer is seeking an IT Change Manager to oversee a high-volume, global change process that supports technology delivery. You will manage up to 150 changes weekly, lead global CAB meetings, and enhance automation and compliance procedures. Ideal candidates have a background in IT Change Management, strong skills in ServiceNow, and a passion for process improvement. This hybrid role offers the chance to influence operations significantly within a modern, agile environment.

Qualifications

• Experience in IT Change Management/ITSM within financial or regulated environments.
• Proven experience chairing CABs and managing large change volumes.
• Hands-on knowledge of ServiceNow Change Management and CMDB integration.

Responsibilities

• Own the Change Management process end-to-end.
• Lead and facilitate global CAB meetings.
• Partner with teams to improve user experience.

Skills

IT Change Management

CAB facilitation

ServiceNow Change Management

Risk and audit understanding

Process improvement

Engaging communication

Tools

ServiceNow

Job description

IT Change Manager

London (Hybrid) - 2 days in the office per week

£65,000 - £75,000 + Benefits

A IT Change Manager is required for a specialist global insurer undergoing major IT and operational transformation. You will run and evolve a high-volume, global change process that underpins all technology delivery.

The opportunity

You’ll manage around 150 changes per week across infrastructure, cloud, and applications, leading global CAB meetings and working closely with your US counterpart to keep services stable while driving modernisation. This is not just a static governance post, you’ll refine how Change engages with engineers, developers, and business users, making the process more transparent, automated, and user-friendly.

What you’ll do

• Own the Change Management process end-to-end: risk assessment, approvals, CAB, and post-implementation review
• Lead and facilitate global CAB meetings, bringing structure and engagement to diverse stakeholders
• Partner with delivery and service teams to improve how users experience Change
• Maintain compliance with audit and regulatory standards while introducing practical agility
• Work with the CMDB and ServiceNow to enhance automation and reporting
• Collaborate globally to align processes and share best practice

What we’re looking for

• Experience in IT Change Management/ITSM, ideally within financial or regulated enterprise environments
• Proven experience chairing CABs and handling large change volumes
• Hands‑on knowledge of ServiceNow Change Management and CMDB integration
• Strong understanding of risk and audit within complex IT estates
• Engaging communicator with energy, passion, and a balanced governance approach
• Comfortable improving processes, not just following them

Why this stands out

Join an organisation investing in modern, agile, customer-centric operations. You’ll have the autonomy to influence how global IT Change evolves, combining structure with innovation in a high-impact governance role.

Apply with your CV to (see below) or contact Alex Holliday at Pioneer Search for a confidential discussion.