IT Change Analyst

Phoenix Medical Supplies; Runcorn; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare supplies company in Runcorn is seeking an IT Change Analyst to lead IT change management and ensure compliance with ITIL standards. You will coordinate cross-functional teams, manage change schedules, and facilitate meetings. The ideal candidate has 1-3 years of relevant experience, strong analytical and communication skills, and familiarity with ITSM tools. This full-time, permanent position offers competitive salary and various benefits.

Benefits

22 days annual leave plus bank holidays

Medicash health cash plan

Financial wellbeing app

High street discounts

Employee Assistance Programme

Contributory Pension Scheme

Fully funded training programmes

Qualifications

• 1-3 years of experience in IT change management or related function.
• Familiarity with ITSM/change tools (ServiceNow, BMC Remedy).
• Ability to coordinate cross-functional teams and manage calendars.

Responsibilities

• Lead IT change management process ensuring authorisation and documentation.
• Coordinate change requests and manage change schedules.
• Facilitate Change Advisory Board meetings and stakeholder communications.

Skills

IT change management

ITIL best practices

ServiceNow

BMC Remedy

Analytical skills

Organisational skills

Communication skills

Education

Bachelor's degree in IT or Business Administration

Tools

ITSM tools

Job description

Overview

Job Title: IT Change Analyst
Location: Runcorn (with occasional customer and business site visits)
Salary: Competitive (based on experience)
Working Pattern: Full-time, Permanent
Posted: 04/09/2025
Region: North West
Recruiter: Phoenix Medical Supplies
Job Ref: kal-PHOENIXMedicalSuppliesLimited-44945-63737-en

Key Responsibilities

• Lead the IT change management process, ensuring changes are authorised, documented, and compliant with ITIL standards.
• Coordinate change requests from multiple IT teams and manage change schedules to minimise disruption.
• Facilitate Change Advisory Board (CAB) meetings and stakeholder communications.
• Conduct risk and impact assessments, post-change reviews, and support audit readiness.
• Maintain accurate documentation and workflows using ITSM tools such as ServiceNow or Remedy.
• Drive continuous improvement in change processes, supporting compliance, security, and transparency.

What We’re Looking For

• 1–3 years of experience in IT change management, ITSM, or a related function.
• Familiarity with ITSM/change tools (e.g., ServiceNow, BMC Remedy) and ITIL best practices.
• Strong organisational, analytical, and communication skills.
• Ability to coordinate cross-functional teams and manage change calendars.
• Bachelor’s degree in IT, Business Administration, or related field (preferred).
• ITIL certifications (e.g., Change Enablement, Deployment Management) and experience in healthcare or pharma IT are a plus.

What We Offer

• 22 days (pro rata) annual leave plus bank holidays, increasing with length of service
• Medicash – a health cash plan to support everyday healthcare costs (e.g. eyecare, prescriptions)
• iTrent Financial Wellbeing – an app to help manage and access your pay flexibly
• High street discounts and offers
• Employee Assistance Programme (EAP)
• Contributory Pension Scheme
• Fully funded accredited training programmes through the Apprenticeship Scheme
• INDPMS