IPB Digital & Data Transformation Advisor Platform Product Manager Vice President

JPMorgan Chase & Co.; City of Westminster; On-site; GBP 80,000 - 120,000; Full time

Job summary

A leading financial institution in the UK is seeking an IPB Advisor Platform Product Manager to lead the evolution of their digital Advisor platform. You will define the product strategy, manage the product lifecycle, and work closely with design and engineering teams. The ideal candidate has over 5 years of experience in financial services, particularly in private banking or digital transformations. This role demands strong analytical, leadership, and strategic thinking skills, ensuring exceptional service delivery to sophisticated clients.

Qualifications

• Experience in private banking, digital banking, or similar.
• Knowledge of Agile, Waterfall development methodologies.
• Ability to influence without authority.

Responsibilities

• Lead the product development lifecycle and ensure successful execution.
• Define and own the product roadmap aligned with business goals.
• Establish approach to pilot and rollout new capabilities.

Skills

Excellent written and oral communication skills

Interpersonal skills

Analytical thinking

Strategic thinking

Leadership skills

Ability to prioritize

Education

5+ years of experience in financial services or related fields

Job description

As part of the IPB Digital & Data Transformation team, the IPB Advisor Platform Product Manager is responsible for leading efforts to evolve the Advisor platform digital experience, empowering our Advisors with an intuitive, AI-enabled toolkit that drives proactive client engagement and world-class service delivery. A key focus will be to establish a scalable platform strategy that enables shared components, personalization, and efficiency across the International Private Bank, ensuring an integrated end-to-end experience from Advisors to Clients. Through partnership with Front Office stakeholders, Market Leaders, Solutions teams, designers, and technologists, the Product Manager will shape the digital product strategy and align priorities to ensure successful execution. As a Product Manager, you will define the vision for how Advisors leverage insights and intelligence to serve the world\'s most sophisticated clients. You will determine the product goals, objectives, and requirements, and prioritize delivery of digital capabilities in order to maximize business value and operational impact. This role requires an AI-first mindset, building a platform for the future that anticipates client needs and scales across diverse user groups. You will partner closely with Design and Engineering as part of a product triad, and collaborate daily with Legal, Risk, Compliance, and partner product teams to drive enhancements through the entire product management lifecycle and deliver innovative digital solutions to Advisors and enabling teams across 40+ global markets. Candidates should have excellent written and oral communication skills, strong interpersonal skills, and outstanding analytical and strategic thinking abilities. In addition to being a seasoned, well-trained professional, the successful candidate should be a strategic thinker with the ability to influence without authority, inspire confidence, and foster teamwork and collaboration across a complex, matrixed organization.

Core Responsibilities

• Understand Advisor and business needs. Invest in a deep understanding of the business opportunity, Advisor workflows, and competitive landscape to inform which initiatives and features to pursue. Participate in research to uncover Advisor needs and validate solutions that are relevant, useful, and scalable across multiple user groups.
• Define strategy, operating model, and roadmap to achieve vision and business goals. Own and drive the product roadmap to meet business objectives and provide a leading Advisor experience. Partner with developers and UX designers to deliver intuitive and differentiated user experiences. Prioritize and define each feature to meet Advisor and business goals, while also meeting control requirements.
• Lead the product development lifecycle, ensuring sprint inputs (e.g., design and requirements) and outputs (e.g., tested code) are as envisioned, and providing direction and smart trade-off decisions for the team. Collaborate with other product and requirement owners and designers to deliver end-to-end product and experience. Partner with Technology to triage issues end to end until full resolution is achieved. Communicate issue resolution to appropriate parties and escalate issues as necessary to ensure proper response.
• Establish approach to pilot and rollout new capabilities, including objective and scope, communication, training and support, and feedback and metrics. Embrace a fail-fast mentality grounded in smart, calculated bets that deliver incremental value toward a long-term vision.
• Embody true "customer obsession" in identifying and leveraging user data, key performance metrics, industry trends, and varying forms of Advisor feedback to shape design and roadmap decisions. Lead with an AI-first approach, embedding intelligence into the platform to enable proactive, personalized engagement at scale.
• Develop and maintain deep relationships with partners including senior leaders, Front Office stakeholders, Market Leaders, Solutions teams, Digital, Technology, Design, Operations, and control functions across the International Region.
• Champion shared components and reusable capabilities that drive scale and efficiency across the broader ecosystem, solving for the many without compromising impact.
• 5+ years of experience in financial services, preferably with experience in private banking, digital banking, or a closely related business leading strategic or transformational change.
• Extensive experience managing product delivery across multiple work streams with varying timelines, priorities, and complexities, ultimately launching new or enhanced products to market.
• Ability to prioritize projects, say \'no\' when required, and ensure the organization is on track to execute and deliver strategic change that meets business goals.
• Proven ability to execute via successful internal partnerships with other organizations and influence without authority.
• Influence peers with diverse points of view and build consensus across complex, matrixed environments.
• Excellent leadership skills of product and teams.
• Structured thinker, effective communicator with excellent written communication skills.
• Ability to crisply articulate complex technical concepts to senior audiences with poise and confidence.
• Highly self-motivated with the ability to make decisions with incomplete information and remain calm under intense pressure.
• Strong understanding of different technological development methodologies (e.g., Agile, Waterfall) and design techniques with ability to successfully lead regardless of approach. Comfort with ambiguity and a focus on outcomes over process.
• AI First Mindset, in doing your day to day and building products.