Information Technology Support Specialist

Green Recruitment Company; Farnborough; On-site; GBP 35,000; Full time

Job summary

A solar energy company based in Farnham is seeking a 1st Line Support Engineer to manage IT queries and support end-users both on-site and remotely. Candidates should have experience in service desk roles, strong troubleshooting skills, and a customer-focused demeanor. A passion for clean energy is desirable but not required. The company offers a competitive salary up to £35,000 along with a benefits package. Join a supportive team and contribute to a greener future.

Benefits

Great benefits package

Opportunities to learn

Qualifications

• A few years’ experience in a 1st line or service desk role.
• Strong troubleshooting skills across Windows environments, O365, and networking basics.
• Clear communication and a friendly, professional manner.

Responsibilities

• Acting as the first point of contact for IT queries.
• Logging, diagnosing and resolving support tickets.
• Supporting end-users on-site and remotely.

Skills

Troubleshooting skills

Customer-focused approach

Clear communication

Teamwork

Job description

We’re looking for a 1st Line Support Engineer to join a growing solar energy company based in Farnham.

This is your chance to bring your solid technical support experience to a company that’s driving sustainable change across the UK.

What You’ll Be Doing

• Acting as the first point of contact for all IT queries (hardware, software, network & applications)

• Logging, diagnosing and resolving support tickets with a proactive, customer-focused approach

• Escalating issues to senior engineers where necessary

• Supporting end-users both on-site and remotely

• Helping keep internal systems running smoothly as the business continues to scale

What We’re Looking For

• A few years’ experience in a 1st line or service desk role

• Strong troubleshooting skills across Windows environments, O365, networking basics, hardware issues

• Clear communication and a friendly, professional manner

• Someone motivated, curious and eager to grow within a supportive tech team

• A passion for clean energy is a bonus — but not essential

Why Join?

• Salary up to £35,000

• Great benefits package

• Work for a company at the front‑line of the renewable energy movement

• Supportive team, opportunities to learn, and a role where your work genuinely contributes to a greener future

If you’re ready to bring your technical expertise to a company with purpose, we’d love to hear from you.