Independent Living Technical Assistant

South & East Lincolnshire Councils Partnership; Spalding; On-site; GBP 22,000 - 26,000; Full time

Job summary

A local council partnership in Spalding is seeking an Independent Living Technical Assistant to support service operations. You will manage telephone enquiries, book appointments, and assist with administrative tasks. The ideal candidate should have GCSEs in English and Maths, Excel certification, and experience in customer service. This role offers excellent benefits and the opportunity to contribute to meaningful work in a supportive team environment.

Benefits

Local Government Pension Scheme

Generous annual leave

Employee Assistance Programme

Flexible Working Policy

Career progression and training opportunities

Qualifications

• Experience in customer-focused environment.
• Evidence of continued professional development in relevant roles.

Responsibilities

• Handle telephone enquiries with professionalism and empathy.
• Book appointments for Handyperson Service and Sheltered Housing.
• Assist with report preparation and KPI tracking.
• Support tenant engagement events.
• Provide general administrative support across the team.

Skills

Well-organised

Proactive

Confident with a friendly telephone manner

Skilled in literacy

Competent in Microsoft Excel

Education

GCSEs in English and Maths – Grade C/4 or above

Training or certification in Microsoft Excel

Job description

About the Role

We’re looking for a Independent Living Technical Assistant to join our dynamic and growing Independent Living Team. This is an exciting opportunity to support a service that makes a real difference in the lives of our tenants.

As Technical Assistant, you’ll play a key role in supporting the smooth running of our services. Your responsibilities will include:

• Handling telephone enquiries with professionalism and empathy
• Booking appointments for our Handyperson Service and Sheltered Housing facilities
• Assisting the Service Coordinator with report preparation, service charge reviews, audits, and KPI tracking
• Supporting tenant engagement events and activities
• Providing general administrative support across the team

We’re seeking someone who is:

• Well-organised and able to manage multiple tasks
• Proactive and able to think on their feet
• Confident with a friendly telephone manner
• Skilled in both literacy and numeracy
• Competent in Microsoft Excel (intermediate or advanced level)

Essential Requirements

• GCSEs (or equivalent) in English and Maths – Grade C/4 or above
• Demonstrable training or certification in Microsoft Excel
• Evidence of continued professional development in administrative or housing-related roles
• Experience working in a customer-focused environment

Why Join Us?

You’ll be part of a supportive and forward-thinking team that’s committed to helping tenants live independently for longer. You’ll have the chance to contribute to meaningful work, take part in tenant engagement events, and grow your skills in a rewarding environment.

If you are interested in having a confidential conversation about the role please contact the Service Coordinator, Polly Clarey on 07900748670 or email [e-mail]

BENEFITS: We offer excellent terms and conditions of employment including:

• Local Government Pension Scheme,23.8% employer contribution
• Generous annual leave scheme +option to buy more
• Employee Assistance Programme
• Employee Benefits Platform including retail, holiday, and leisure discounts
• Cycle to work scheme*
• Flu Jabs
• Free Eye Test voucher
• Flexible Working Policy
• Agile Working Policy*
• Car mileage reimbursement*
• Excellent career progression and training opportunities
• Long Service Recognition*

*Certain restrictions may apply

ABOUT US: Boston Borough Council, East Lindsey District Council and South Holland District Council have formed the South & East Lincolnshire Councils Partnership. The largest Council Partnership in the country. Since October 2021, the Partnership Councils have been working closely to deliver improved services to the communities in the sub-region and already there have been many positive outcomes.

Over time, it is envisaged that services will become formally shared across the three Councils creating the opportunity for colleagues to be involved in new and innovative areas of work.

The Council is an Equal Opportunities Employer. We are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly.

The Council reserves the right to change the closing date, depending on application numbers. Interviews may be arranged virtually/ in person when suitable candidates apply which may be prior to the closing date.