Income Recovery & Financial Inclusion Housing Officer

Plymouth Community Homes; Plymouth; On-site; GBP 28,000 - 35,000; Full time

Job summary

A local housing association is seeking a Housing Officer to safeguard vital income and provide residents with the support and advice needed for financial stability. This role demands excellent communication skills and a proven ability to meet income recovery targets in the social housing sector. Join a dedicated team that values the impact of their work and offers flexible working conditions, professional growth opportunities, and attractive benefits.

Benefits

Flexible working opportunities

Excellent pension scheme

Free onsite gym

Annual leave of 25 days (rising to 30 days)

Employee Assistance programme

Cycle to Work scheme

Responsibilities

• Safeguard the income that keeps services running.
• Provide residents with advice, support and confidence.

Skills

Excellent communication skills

Positive 'can do' attitude

Customer focused change

Meeting challenging income recovery targets

Knowledge of DWP Welfare Benefits

Experience in Social Housing

Job description

Overview

At Plymouth Community Homes, we believe every penny we bring in should make a real difference for our residents and communities. That’s why our Housing Officers within the Rent and Letting Support team are so important—they help protect the future of our organisation while supporting people to build brighter, more secure lives. We’re looking for a Housing Officer to join our Rent and Letting Support team. In this role, you’ll not only safeguard the income that keeps our services running, but also give residents the advice, support and confidence they need to feel included and financially stable.

Responsibilities

• Safeguard the income that keeps services running
• Provide residents with advice, support and confidence to feel included and financially stable

Ideal candidate / Qualifications

• Excellent communication skills and experience of line management
• Positive "can do" attitude and a track record of making customer focused change to improve service
• Record of meeting challenging income recovery targets within the housing sector
• Knowledge of DWP Welfare Benefits and experience working with potentially vulnerable customers
• Experience in Social Housing

About Plymouth Community Homes

We are the city’s largest social housing association, with over 16,000 properties providing homes for more than 35,000 people, and we’re aiming to grow, to provide more people with high-quality, affordable homes to rent and buy. With a great workforce and a focus on people, we deliver good quality, well-managed and well-maintained homes.

What we can offer you

• Flexible working opportunities including flexi-time and hybrid working
• Excellent pension scheme with a high level of employer contributions
• Free, fully equipped onsite gym and changing facilities
• The opportunity to carry out volunteer work for 3 days a year through our Make a Difference scheme
• Annual leave of 25 days (rising to 30 days) plus Bank Holidays and holiday trading option
• Free Employee Assistance programme, including free counselling
• Free annual flu vaccination
• Cycle to Work scheme
• The opportunity to work in a beautiful and vibrant part of the Southwest
• We support digital working with modern devices/smart phones
• Dress down Fridays, company quizzes, and charity events throughout the year
• Modern and spacious offices on a bus route, three miles from the city centre
• Local amenities nearby including a daily food van and Crownhill shops, Warrens, M&S Foodhall, Co-op, Starbucks and Tim Hortons

How to apply

If you are interested in this fantastic opportunity please select apply and complete our form, making reference to the person specification to demonstrate how you consider that your knowledge, skills and experience meet the requirements of the job.

For an informal discussion about this role, please contact Claire Rodden, Senior Housing Officer on 01752389768

This post is not suitable for job share.

Shortlisting Date: 6th October 2025

Interview Date: 10th October 2025

If you are an apprentice, please ensure that you make the Learning & Development team aware that you intend to apply for this position.

We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background.

Living and Working in Plymouth

Living and Working in Plymouth