Inbound Sales & Customer Service Agent - Dutch Speaking

Team Jobs - Commercial; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment firm is seeking a Dutch-speaking Inbound Sales & Customer Service Agent in London. The role involves handling inbound enquiries and converting calls into bookings within a fast-paced environment. Ideal candidates should have excellent customer service skills and previous sales experience. This hybrid position offers a competitive salary, uncapped commission, and various employee benefits.

Benefits

Life insurance

Perkbox

Discounts

Casual dress

Holiday allowance

Qualifications

• Previous customer service or sales experience is essential.
• Confident communicator with excellent skills.
• Target-driven with the ability to influence sales.

Responsibilities

• Handle incoming sales and service calls.
• Manage enquiries, amendments, cancellations and booking confirmations.
• Understand customer needs and generate sales opportunities.

Skills

Fluent Dutch

Strong English

Customer service skills

Sales influence

Multitasking

Job description

Inbound Sales & Customer Service Agent - Dutch Speaking

Location: Hybrid (training fully on-site in Canary Wharf, London)

Salary: £12.30 per hour + benefits

Commission: Uncapped, paid monthly (OTE approx. £5,000 per annum)

Hours: Full-time, 37.5 hours per week. Shifts between 8am-8pm Mon-Fri and 8am-5pm weekends (every other weekend required, with a weekday off in lieu).

Overview

We are recruiting for a Dutch-speaking Inbound Sales & Customer Service Agent to join a fast-paced travel and leisure contact centre. This role focuses on handling inbound enquiries, understanding customer needs, and converting calls into bookings. It offers excellent progression opportunities into training, quality, social media and team management.

Key Responsibilities

• Handle incoming sales and service calls
• Manage enquiries, amendments, cancellations and booking confirmations
• Understand customer needs and generate sales opportunities
• Upsell additional products, services and extended stays
• Maintain accurate information within internal systems

What We're Looking For

• Fluent Dutch and strong English
• Confident communicator with excellent customer service skills
• Target-driven with the ability to influence sales
• Resilient, proactive and able to multitask in a fast-paced environment
• Previous customer service or sales experience is essential

Training & Benefits

Full product, system, customer service and sales training provided. Benefits include life insurance, Perkbox, discounts, staff facilities, casual dress, progression pathways, holiday allowance, and various employee incentives.