Inbound Banking Care Specialist – Complex Needs Resolver

Barclays UK; Glasgow; On-site; GBP 28,000; Full time

Job summary

A leading financial institution is seeking a Specialist Customer Care Advisor to provide exceptional service to Business Banking customers in Glasgow. The role involves resolving complex inquiries, managing casework, and ensuring a customer-centric approach. Ideal candidates will have telephony experience and strong problem-solving skills. This position requires excellent time management and adaptability within a fast-paced environment. The salary starts at £27,500 per annum, with shifts from 8am to 8pm, Monday to Saturday.

Qualifications

• Adaptability and resilience in a fast-paced environment.
• Exceptional attention to detail and punctuality.

Responsibilities

• Provide customer service through chat, email, and phone.
• Resolve complex customer needs and provide personalized resolutions.
• Collaborate with teams to integrate customer care processes.

Skills

Previous experience in telephony-based customer service

Customer-Centric Approach

Computer literacy

Time and diary management skills

Job description

A leading financial institution is seeking a Specialist Customer Care Advisor to provide exceptional service to Business Banking customers in Glasgow. The role involves resolving complex inquiries, managing casework, and ensuring a customer-centric approach. Ideal candidates will have telephony experience and strong problem-solving skills. This position requires excellent time management and adaptability within a fast-paced environment. The salary starts at £27,500 per annum, with shifts from 8am to 8pm, Monday to Saturday.