Improvement Lead ¿ 0-19 Digital

NHS; Basingstoke; On-site; GBP 45,000 - 60,000; Full time

Job summary

A regional healthcare trust in Basingstoke is seeking an Improvement Lead for its 0-19 Digital services. The role involves managing digital health operations, driving service improvements, and implementing the NHS's digital transformation strategies. Candidates should be a registered health professional with a Master’s level education and leadership experience. This position offers opportunities for career development and a commitment to flexible working.

Benefits

Career development opportunities

Flexible working options

Qualifications

• Experience in project management.
• Registered Health Professional: RGN/Child Branch or SCPHN HV/SN.
• Extensive professional learning in digital health services.

Responsibilities

• Lead digital change across Children and Families division.
• Manage clinical digital services and strategies.
• Oversee day-to-day operations of digital healthcare services.

Skills

Leadership

Strategic management

Analytical skills

Communication skills

Education

Registered Health Professional

Master's Degree or equivalent experience

Job description

Overview

Improvement Lead 0-19 Digital

The closing date is 05 October 2025

This is a pivotal role for an experienced clinical digital lead who is a dynamic leader who can drive through digital change across the Children and Families division, ensuring this aligns with the NHS 10-Year Plan for digital transformation in community care.

The postholder will be responsible for the management, co-ordination and clinical leadership of Children and Families digital services, projects and strategy. This includes being responsible for the effective day-to-day operational management of digital healthcare services such as our chat health service. This postholder will be making decisions, providing solutions and/or advice to staff in response to pressures that may affect throughout. This will also include clinical and safeguarding supervision to staff.

Main duties of the job

This postholder will also lead a project to introduce a single point of access to the service for clients and professionals. Integral to this role will identify areas for service improvement and lead on projects to enhance the availability of resources and streamline processes to improve patient throughput and patient experience.

This postholder will also act as an ambassador leading by example and modelling the Trust's values and policies. They will also exercise delegated responsibility and deputise as required.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.

With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.

Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.

Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.

Job responsibilities

• Strategic - Working across children and families division to ensure that the digital services and pathways are continuously improved and designed to meet patients' needs.
• Strategic - Ensure our digital services are aligned to national and local guidance and targets.
• Strategic - Contribute as senior manager to the divisional business plan and inform digital strategic delivery. As a member of the Management team, actively shape and deliver the strategic plan including business case development, workforce planning and national policy interpretation and implementation. Lead on digital changes as agreed.
• Strategic - Continually review and modernise administrative practices to improve effectiveness, patient pathways and information flows.
• Strategic - Establish and maintain links with external partners/stakeholders, providing information regarding performance as requested and gaining support to ensure delivery of national and local targets.
• Strategic - Align with Trust values and policies to inspire, develop and support every patient and colleague, every day.
• Strategic - Monitor external digital service delivery contracts to ensure delivery and identify risks early.
• Strategic - Ensure national quality and environmental standards are achieved and comply with Care Quality Commission (CQC) Essential Standards Registration.
• Strategic - Maintain and develop governance systems, supporting clinical colleagues with clinical governance.
• Strategic - Build collaborative relationships across the Trust to share best practice and improve service delivery to meet targets.
• Strategic - Promote high-quality data provision within the Operational Service and lead use of new information technology.
• Strategic - Participate in implementing the Trust's quality and safety agendas and assist in transformation within services at local and national levels.
• Strategic - Lead and strategically manage the service communications strategy in children and families, including line management of the service communications lead.

Operational/Delivery of digital Services

• Operational - Facilitate performance and service improvement policies and implement them as agreed by the Management team.
• Operational - Analyze and benchmark operational and clinical performance and outcomes to inform service change and development.
• Operational - Identify capacity issues early and provide management support to resolve capacity, staffing and complaints.
• Operational - Review and audit service delivery and identify opportunities for further modernisation/rationalisation.
• Operational - Support clinical teams with distressed or aggrieved patients and relatives as required.
• Operational - Negotiate contracts with external partners to support activity delivery.
• Operational - Authorise non-stock requisitions within agreed limits; budget holder for admin budgets across the Group/Service.
• Operational - Ensure staff record patient activity accurately for commissioning and finance.
• Operational - Ensure chargeable clinical activity is captured and billed correctly.
• Operational - Line manage and develop staff, undertake appraisals, and manage any concerns or grievances.
• Operational - Manage patient complaints and provide response and resolution.
• Operational - Populate datasets and run reports to monitor performance and progress against targets.
• Operational - Use advanced IT skills to analyse complex datasets and identify trends and capacity needs for digital services.
• Operational - Provide cover for annual leave/sickness and oversee digital services operations (Chat Health Teams, Performance Analyst, and future Single Point of Access Team), including estates and health and safety.

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment due to barriers on the grounds of sex, race, age, sexual orientation, religion/belief or disability please contact the Trust's Recruitment team as detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working – all requests for flexible working options can be discussed as part of the interview process.

Person Specification

Qualifications

• Registered Health Professional:
• RGN/Child Branch
• SCPHN HV/SN
• Project or Management experience
• Educated to Master's Degree level or equivalent professional experience with extensive professional learning

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly CRB) to check for any previous criminal convictions.

Hampshire and Isle of Wight Healthcare NHS Foundation Trust