Import Manager

WR Logistics; Littlehampton; On-site; GBP 46,000 - 55,000; Full time

Job summary

A leading freight forwarding company in Littlehampton is seeking an experienced Import Manager to lead a busy department. The role requires overseeing the full import cycle across sea, air, and road while providing exceptional customer service. Candidates should have proven senior-level experience in import operations, with a strong focus on LCL/FCL ocean freight. This position offers a competitive salary and the opportunity to work in a dynamic environment.

Qualifications

• Proven senior-level experience in import operations.
• Strong knowledge of ocean freight processes.
• Ability to manage a team effectively.

Responsibilities

• Oversee the full import cycle across sea, air, and road.
• Manage customs clearance and documentation.
• Provide exceptional service to customers with updates and guidance.

Skills

Leadership

Customer service

Documentation management

Customs clearance

LCL/FCL ocean freight knowledge

Job description

Overview

Import Manager Salary : Up to £55,000 Location : Littlehampton Hours : Monday-Friday

Are you an experienced import professional ready to take ownership of a high-performing multimodal operation? We're recruiting for an Import Manager to lead a busy, customer-focused department within a well-established freight forwarder. With a strong emphasis on ocean freight, this role is ideal for someone with proven senior-level experience - whether you're an Import Manager, Operations Manager, or Branch Manager looking for your next challenge.

What You'll Be Doing

In this leadership role, you will oversee the full import cycle across sea, air, and road, ensuring shipments move smoothly from origin to final delivery. You'll manage day-to-day operations, support a skilled team, and act as the main point of contact for key accounts.

Your responsibilities will include :

• Managing all aspects of the import process, with a strong focus on LCL / FCL ocean freight.
• Overseeing customs clearance, documentation, scheduling, and domestic transport arrangements.
• Optimising workflow
• Providing exceptional service to customers, offering solutions, updates, and guidance on best practices and routing options.
• Approve freight invoices, verify charges, track job profitability. Ensure correct billing to customers and update cost sheets.
• Ensuring full complian...