Implementation Consultant/ Field Service Engineer

Civica; Bristol; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading software solutions company in the UK is seeking an experienced Implementation Consultant/Field Service Engineer. This role involves leading software implementations, acting as a trusted advisor to clients, and delivering expert training. Ideal candidates will possess strong client communication skills, analytical problem-solving abilities, and a commitment to customer success. A full UK driving licence is required. Join us to make a meaningful impact in public services.

Benefits

25 Days Annual Leave + bank holidays

Up to 3 extra days off for volunteering

Pension Contributions - 5% employer match

Private Medical Insurance

Dental Insurance

Electric Vehicle (EV) Scheme

Qualifications

• Proven experience in software implementations from configuration to support.
• Strong client-facing communication skills to manage expectations.
• Ability to drive and travel with a full UK driving licence.

Responsibilities

• Lead software implementations ensuring smooth deployments.
• Act as a trusted advisor tailoring solutions to client needs.
• Deliver training and consultancy to empower users.

Skills

Client-facing communication skills

Analytical problem-solving

Collaborative mindset

Organised and delivery-focused

Adaptability and curiosity

Commitment to customer success

Technical literacy

Job description

Why you will love this opportunity as an Implementation Consultant/ Field Service Engineer at Civica As an Implementation Consultant at Civica, you'll help schools and education providers harness technology that makes everyday operations smoother and more efficient. Your work directly impacts how institutions serve students and communities, ensuring our software delivers real value where it matters most. This is an exciting opportunity to combine your technical expertise with meaningful, people-centered problem solving at the heart of Civica's mission to improve public services. What you will do to be successful in this role:

• Lead successful software implementations - guide clients through configuration, data migration, and go-live to ensure smooth, efficient deployments that deliver measurable value.
• Act as a trusted advisor - understand each client's unique needs and tailor Civica's education solutions to drive better operational and learner outcomes.
• Deliver expert training and consultancy - empower users with the knowledge and confidence to get the most from our products.
• Collaborate cross-functionally - work closely with product, development, and support teams to resolve issues, share insights, and continuously improve delivery.
• Champion quality and best practice - ensure solutions meet high standards for accuracy, reliability, and usability while maintaining consistent project documentation.
• Drive customer success - build strong relationships that promote adoption, satisfaction, and long-term partnership.
• Contribute to continuous improvement - identify opportunities to enhance our implementation approach, product functionality, and client experience.
• Support innovation and growth - feed real-world insights back to Civica's teams to shape future software enhancements and ensure we stay ahead of client needs.

Qualifications

• Proven experience delivering software implementations - from configuration and data migration through to go-live and post-launch support.
• Strong client-facing communication skills - able to build trust, manage expectations, and translate complex technical concepts into clear, practical guidance.
• Analytical problem-solving ability - quickly identifies issues, proposes effective solutions, and maintains a calm, solutions-focused approach.
• Collaborative mindset - works seamlessly with cross-functional teams including product, development, and support to achieve shared goals.
• Organised and delivery-focused - manages multiple projects effectively, prioritising workload to meet deadlines and maintain quality.
• Adaptability and curiosity - thrives in dynamic environments, learns new systems quickly, and embraces continuous improvement.
• Commitment to customer success - genuinely motivated by helping clients achieve positive outcomes through technology.
• Technical literacy - comfortable working with data, cloud-based systems, and modern software tools to support configuration and troubleshooting.
• Ability to drive and travel - must hold a full UK driving licence and have access to a vehicle, with flexibility to visit client sites across the UK as required.

About Us

We're Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration., As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities. We know that when our people are happy, they work better and have greater job satisfaction.

Benefits and Perks

• Time Off & Work-Life Balance 25 Days Annual Leave + bank holidays - plus the option to buy up to 10 extra days!
• Days of Difference - Up to 3 extra days off for volunteering.
• Financial Well-being & Security Pension Contributions - 5% employer match to support your future.
• Income Protection - Up to 75% salary cover for long-term illness.
• Life Assurance - 4x salary tax-free lump sum.
• Critical Illness Cover - £25,000 lump sum (extendable to dependents).
• Health & Perks Private Medical Insurance - Fast access to private healthcare.
• Health Cash Plan - Claim back physio, therapies & more.
• Dental Insurance - Cover for routine & emergency care.
• Electric Vehicle (EV) Scheme - A wide range of electric & hybrid vehicles.
• Affinity Groups - Join employee-led communities.
• Bounty Bonus - Refer a friend & get rewarded.

Inclusion and Equal Opportunities

At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences. We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission. If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.