Implementation Consultant

Northgate Public Services; Portsmouth; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading software solutions provider seeks a skilled professional to lead the configuration and implementation of software solutions in Police Forces across the United Kingdom. This role requires strong analytical skills, customer-facing experience, and the ability to build relationships with stakeholders. Candidates will be responsible for gathering requirements, ensuring smooth transitions, and providing ongoing support. An excellent benefits package is included, along with opportunities for professional growth.

Benefits

25 days of paid holiday

Flexible benefits

Life assurance cover

Professional growth opportunities

Qualifications

• Strong analytical skills to assess situations and identify solutions.
• Excellent communication skills, both written and verbal.
• Experience in triaging and resolving technical issues.
• Proven ability to build relationships with key customer stakeholders.
• Customer-facing experience with a flexible and quality-focused approach.

Responsibilities

• Lead the configuration and implementation of software solutions in Police Forces.
• Gather and document customer requirements collaboratively.
• Ensure smooth transitions for customers to updated systems.
• Triage technical issues and support User Acceptance Testing (UAT).
• Provide ongoing support and guidance to customers.

Skills

Strong analytical skills

Articulate communication skills

Experience in resolving technical issues

Relationship-building with stakeholders

Customer-facing experience

Tools

Webserver technology (e.g., IIS)

Databases (SQL, Oracle)

Job description

Why consider this job opportunity:

• Opportunity to work with a leading software solutions provider in the public sector
• Excellent benefits package, including 25 days of paid holiday and flexible benefits
• Life assurance cover of 4 times the basic salary, with options for increased coverage
• Opportunities for professional growth and skill development in a dynamic environment
• Collaborative and supportive work culture focused on making a positive impact
• Engaging role with customer-facing responsibilities and direct contributions to public services

What to Expect (Job Responsibilities):

• Lead the configuration and implementation of software solutions in Police Forces nationally
• Gather and document customer requirements and collaborate with various teams
• Ensure smooth transitions for customers to new or updated systems
• Triage technical and functional issues and support User Acceptance Testing (UAT) phases
• Provide ongoing support and guidance to customers to ensure confidence in solutions

What is Required (Qualifications):

• Strong analytical skills to assess situations and identify solutions
• Articulate and positive communication skills, both written and verbal
• Experience in triaging and resolving technical and functional issues
• Proven ability to build relationships with key customer stakeholders
• Customer-facing experience with a flexible and quality-focused approach

How to Stand Out (Preferred Qualifications):

• Exposure to webserver technology including IIS
• Understanding of databases including SQL and/or Oracle

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