Imaging Pathway Manager

Lewisham and Greenwich NHS Trust; Greater London; On-site; GBP 31,000 - 38,000; Full time

Job summary

A public health institution in Greater London is seeking a dedicated pathway manager to lead a bookings team. The candidate will manage day-to-day operations of the team, ensure patient pathways are smooth, and collaborate across departments. Required qualifications include a degree or equivalent experience in the NHS, NVQ in Business Administration, and robust administrative skills. The role offers a salary between £31,049 to £37,796 per annum plus HCAS.

Qualifications

• Minimum experience in a senior administrative support role in a patient-focused setting.
• Experience of analysing data to identify areas for improvements.
• Experience supervising the workload of others.

Responsibilities

• Oversee day-to-day management of bookings team.
• Implement and review robust administrative processes.
• Collaborate with radiology counterparts for cross-site cover.

Skills

Patient-focused administration

Data analysis

Staff management

Process formulation

Excellent communication

Education

Educated to Degree level or equivalent

NVQ Level 3 or 4 in Business Administration

Tools

Cerner (iCare)

eRS

Job description

Are you an experienced patient pathway navigator looking for a new challenge?

The Imaging Department at University Hospital Lewisham (UHL) is looking for a full-time (37.5hr) pathway manager to lead a small bookings team with responsibility for ensuring the smooth running of the patient's diagnostic pathway. You will be expected to provide day to day operational management of the clerical staff by taking a proactive approach to administrative and diagnostic pathway targets.

You will need to demonstrate that you have a good understanding of working in an acute hospital as well as an understanding of radiology pathways and booking processes.

PLEASE NOTE: We are unable to offer sponsorship for this post

Main duties of the job

• Responsible for the day-to-day operational management of the bookings team and to ensure appointments are made in line with Trust policies
• Ensure robust administrative processes are developed and implemented, including regular review
• To work collaboratively with all radiology sites counterparts to ensure cross site cover in the event of staff shortages
• Identify and escalation details of any delays or bottlenecks in modality worklists affecting booking practices and / or will affect the patient journey or delivery of ahigh-quality imaging service
• To support the service manager to achieve improvements in the patient pathway, service delivery and patient experience in agreed areas
• General workforce responsibilities including but not limited to; sickness and absence reporting, recruitment, staff development and training

About us

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

• Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
• Widening access (anchor institution) and employability
• Improving the experience of staff with disability
• Improving the EDI literacy and confidence of trust staff through training and development
• Making equalities mainstream

Job responsibilities

Please see the attached job description and person specification for full details of this role and the responsibilities required.

Person Specification

Qualifications & Training

• Educated to Degree level or equivalent work experience and knowledge gained in the NHS.
• Evidence of continuing professional development
• NVQ Level 3 or 4 in Business Administration

Experience

• Robust experience in a senior administrative support role in a patient focused setting.
• Experience of analysing data to identify areas for improvements and make recommendations for action.
• Experience of defining and formulating new processes and policies
• Experience of staff management and performance appraisals
• Experience of supervising the workload of others
• Experience of working with Cerner (iCare), eRS or any relevant patient record management system
• Understanding of Primary Care, GP and Community Services

Knowledge

• Detailed knowledge of NHS processes and procedures
• Experience of analysing data to identify areas for improvements and make recommendations for action
• Knowledge of performance targets; experience of monitoring patient pathways
• Knowledge of HR practices to support sickness management, performance and conduct issues
• Knowledge of recruitment and retention
• Experience of using e-RS

Personal Qualities

• Dynamic, flexible personality capable of inspiring confidence
• Proactive, forward-thinking, quick problem-solving attitude
• A methodical and well organised approach to work
• Ability to maintain excellent communication channels and good customer service
• Willingness to undertake training and professional development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£31,049 to £37,796 a yearper annum plus HCAS