ICT Support Technician

Randstad Digital; Poole; On-site; GBP 28,000 - 35,000; Full time

Job summary

A well-established technology company in Poole is seeking an experienced ICT Support Technician to provide 1st and 2nd line technical support. In this hands-on office-based role, you'll manage Microsoft 365 and Intune environments while enhancing the overall IT experience. Ideal candidates are proactive and eager to develop within a cloud-first environment, supported by a competitive benefits package including generous holiday and pension plans.

Benefits

25 days annual holiday

Birthday off

Annual performance-related bonus

Generous pension scheme

Private healthcare

Enhanced company sick pay

Subsidised gym membership

Qualifications

• Experience in providing technical support.
• Familiarity with Microsoft 365 and Intune.
• Ability to manage technical issues in a busy environment.

Responsibilities

• Provide 1st and 2nd line technical support across the business.

Skills

Technical support

Microsoft 365 management

Intune environments

1st-2nd line support

Job description

Overview

Job Description - ICT Support Technician

We're looking for an experienced and proactive ICT Support Technician to join a busy helpdesk and modern workplace team. Reporting to the Head of ICT Infrastructure, you'll provide day-to-day technical support, manage Microsoft 365 and Intune environments within a Hybrid Active Directory setup, and play a key role in improving the overall IT experience across the organisation.

This is a hands-on role suited to someone comfortable with 1st-2nd line responsibilities and keen to grow within a cloud-first environment.

This is an office-based position.

About the Organisation

You'll be joining a well-established company with long-standing stability and a modern approach to technology and digital operations.

Benefits

• 25 days annual holiday (rising to 30 with length of service)
• Your birthday off as an extra day's holiday
• Annual performance-related bonus
• Generous pension scheme
• Private healthcare
• Enhanced company sick pay
• Additional maternity / paternity benefits
• Subsidised gym membership
• Cycle-to-work scheme
• Annual summer and Christmas events
• Subject to qualifying period

Key Responsibilities

• Provide 1st and 2nd line technical support across the business.