ICT Support Technician

Radis Community Care; City of Edinburgh; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading community care provider based in Scotland is seeking a dedicated ICT Support Technician to join their team. This role involves providing remote and on-site IT support across their services, with opportunities to grow skills in a dynamic environment. Ideal candidates will have strong Windows support experience, familiarity with helpdesk systems, and the ability to document processes effectively. The position includes project participation and some travel for installations, with flexible working options offered.

Benefits

20 days holiday + bank holidays

Flexible working options

Company pension

Onsite parking

Employee discounts

Qualifications

• Strong Windows support skills for both remote and on-site.
• Experience managing helpdesk systems like Zoho or ServiceNow.
• Basic understanding of Microsoft 365 and Azure.
• Good documentation habits and attention to detail.
• Comfortable working on projects and initiating solutions.

Responsibilities

• Support staff with day-to-day IT issues across the network.
• Handle 1st and 2nd line queries and escalate as required.
• Set up new users with devices and provide basic training.
• Maintain accurate records of assets and procedures.
• Conduct system checks and support internal applications.

Skills

Windows support skills

Helpdesk systems (e.g. Zoho, ServiceNow, Zendesk)

Microsoft 365 and Azure admin

Networking knowledge (IP, DNS)

Documentation habits

Education

Relevant IT certifications (e.g. Microsoft, CompTIA, ITIL)

Tools

Endpoint or mobile device management tools

Job description

About the Role

We’re looking for a hands‑on ICT Support Technician to join our small, but busy team at Radis Group. Based at our head office in Tamworth, you’ll be providing a mix of desk‑side and remote support, helping staff across our nationwide care services. You’ll also get involved in project work, system maintenance, and occasional travel to support new site setups and on‑site troubleshooting (around 30 days per year).

This is a varied role with plenty of scope to grow your skills — ideal for someone with solid 1st and 2nd line experience who enjoys solving problems and making tech work smoothly for others.

What You’ll Be Doing

• Supporting staff with day‑to‑day IT issues — hardware, software, and business applications
• Handling 1st and 2nd line queries, escalating where needed
• Setting up new users with devices, access, and basic training
• Maintaining accurate records of assets, licences, and procedures
• Carrying out regular system checks, updates, and audits
• Supporting internal applications and taking part in small and large projects
• Visiting sites for installations, troubleshooting, and hardware swaps

What We’re Looking For

Essential

• Strong Windows support skills — both remote and on‑site
• Experience with helpdesk systems (e.g. Zoho, ServiceNow, Zendesk)
• Basic Microsoft 365 and Azure admin (user setup, access control, etc.)
• Good documentation habits and attention to detail
• Basic networking knowledge (IP, DNS, patching, cabling)
• Comfortable working on projects and supporting business applications with team and take initiative

Desirable

• Intermediate Microsoft 365 and Azure admin skills
• Experience with endpoint or mobile device management tools
• Any scripting, coding, or database experience
• Familiarity with care sector software (e.g. WebRoster, People Planner, ACP)
• Awareness of GDPR and Cyber Essentials security
• Relevant IT certifications (e.g. Microsoft, CompTIA, ITIL)

What We Offer

• 20 days holiday + bank holidays
• Flexible working options (mostly office‑based)
• Company pension
• Onsite parking
• Blue Light Card and Company Shop discounts

Other Info

You’ll need a full UK driving licence and access to your own vehicle — travel expenses are covered. The role involves some manual handling of IT equipment including full new site installation. We’re keen to support learning and development, so you’ll have opportunities to build new skills and take on fresh challenges.

About Radis

Established in 2001, Radis Community Care has grown to become a leading provider of community based social care and support for thousands of vulnerable adults and children in England and Wales, focused on supporting people to live independently in their own homes and part of their local communities.

Radis is an equal opportunities employer and welcomes applications from all sections of the community.