ICT Site Services Engineer - End-User & Infrastructure Support

Global Enterprise Partners; Liverpool; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading consultancy is looking for an experienced ICT Site Services Engineer to provide both hands-on and remote support across various IT environments in Liverpool. This role involves ensuring compliance and high service standards while supporting users. Strong experience in Windows 11, Office 365, and LAN infrastructure is essential. Flexible contracting terms apply with a potential duration over 3 months.

Qualifications

• Strong experience supporting Windows 11 desktops/laptops, printers, and mobile devices (iOS/Android).
• Proficiency in Office 365, Active Directory, and remote desktop tools.
• Solid understanding of LAN infrastructure, cabling, and telephony support.

Responsibilities

• Provide hands-on and remote support across desktop, laptop, mobile, and infrastructure environments.
• Ensure hardware/software compliance and support users across all levels of the organization.
• Maintain high service standards in ICT services.

Skills

Support for Windows 11

Office 365 proficiency

LAN infrastructure knowledge

Endpoint protection tools

Complex issue resolution

Job description

Global Enterprise Partners is seeking an experienced ICT Site Services Engineer to provide hands-on and remote support across desktop, laptop, mobile, and infrastructure environments. This role is key to maintaining high service standards, ensuring hardware/software compliance, and supporting users across all levels of the organization.

Requirements:

• Strong experience supporting Windows 11 desktops/laptops, printers, and mobile devices (iOS/Android).
• Proficiency in Office 365, Active Directory, and remote desktop tools.
• Solid understanding of LAN infrastructure, cabling, and telephony support.
• Experience with patch management, encryption, and endpoint protection tools (e.g., MECM, Crowdstrike).
• Skilled in diagnosing and resolving complex hardware/software issues.
• Familiarity with asset management and license tracking.

Details:

• Start Date: ASAP
• Duration: 3+ months with possible extensions
• Location: On-site (Liverpool or nearby preferred)
• Contract Type: Freelance/Independent Contractor
• Rate: Flexible

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